About the Client
Our client is a leading global consulting organisation with a high-performing consulting practice serving major utilities and energy clients across Europe. The client is committed to solving complex transformation challenges by shaping differentiated home insurance propositions, modernising customer and service journeys, and applying technology, AI, and consulting expertise to deliver meaningful business impact.
Why Join Us
Join the client's high-performing consulting team and work with smart, ambitious professionals solving complex transformation challenges for leading utilities and energy customers. This is an opportunity to shape differentiated home insurance propositions, modernise customer and service journeys, and apply technology, AI, and consulting expertise to deliver meaningful client impact.
Role Overview
Senior Manager Consulting role requiring 15+ years of consulting experience to lead Home Insurance transformation across the Utilities and Energy sector. The role will shape operating models, improve customer, claims and field service journeys, lead technology implementation, and deliver measurable business, service and customer outcomes.
Key Responsibilities
Lead consulting engagements across home insurance, home emergency, appliance protection, repairs, servicing, claims and fulfilment operations.
Partner with the client's senior business, product, technology and vendor stakeholders to define roadmaps, target operating models, product backlogs and delivery plans.
Assess customer, claims, billing, complaints, field service, work-to-cash and order-to-cash journeys across Home Insurance and Smart Home services to identify automation, process, control and service improvements.
Oversee technology implementation covering solution design, integration, data readiness, testing, adoption and operational handover.
Apply practical AI, GenAI, automation and analytics understanding to identify use cases across claims, service, fraud/leakage and workforce optimisation.
Lead cross-functional teams, manage risks and dependencies, facilitate governance forums, and support account growth through proposals and client presentations.
Required Experience
15+ years of experience in consulting, insurance technology, digital transformation, programme delivery or engagement leadership.
Strong domain knowledge across home insurance, property and casualty insurance, claims, customer operations, fulfilment, billing, payments and service operations.
Understanding of utilities and energy retail models including order-to-cash, work-to-cash, home services, Smart Home, field service, repairs and emergency response journeys.
Experience engaging C-suite, steering committees, business sponsors and delivery leaders to align outcomes and manage expectations.
Proven ability to lead agile, waterfall and hybrid delivery across multi-country, multi-vendor and cross-functional environments.
Experience in technology implementation with working understanding of AI, GenAI, automation and analytics use cases.
Key Skills and Competencies
Engagement leadership, trusted client advisory and stakeholder management
Home insurance, utilities, claims, fulfilment and field service transformation
Target operating model design, process optimisation and benefits definition
Agile delivery, governance, risk and change management
Technology implementation, AI, GenAI, automation and analytics use-case identification
Preferred Qualifications
PRINCE2, Certified Scrum Product Owner, Certified Scrum Master or SAFe Agilist preferred.
Insurance, London Market or relevant technology certifications desirable.
Bachelor's degree in technology, business, insurance, engineering or related discipline.
Success Measures
Improved customer, claims and service journeys with reduced cost-to-serve.
Clear transformation roadmap with measurable value, milestones and benefits.
Successful technology implementation with adoption, readiness and AI or automation-led value.
Strong stakeholder confidence, delivery discipline and governance quality.
Working Model & Travel
This is a UK-based hybrid role, preferably located in London and surrounding areas. The successful candidate must be willing to travel across Europe based on engagement needs, including client workshops, steering committees, delivery milestones, and stakeholder engagements.
CogWW901
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
