About the Client
Our client is a leading global consulting organisation with a high-performing consulting practice serving major utilities and energy clients across Europe. The client is committed to solving complex transformation challenges by shaping differentiated home insurance propositions, modernising customer and service journeys, and applying technology, AI, and consulting expertise to deliver meaningful business impact.
Why Join Us
Join the client's high-performing consulting team and work with smart, ambitious professionals solving complex transformation challenges for leading utilities and energy customers. This is an opportunity to shape differentiated home insurance propositions, modernise customer and service journeys, and apply technology, AI, and consulting expertise to deliver meaningful client impact.
Role Overview
Senior Manager Consulting role requiring 15+ years of consulting experience to lead Home Insurance transformation across the Utilities and Energy sector. The role will shape operating models, improve customer, claims and field service journeys, lead technology implementation, and deliver measurable business, service and customer outcomes.
Key Responsibilities
Lead consulting engagements across home insurance, home emergency, appliance protection, repairs, servicing, claims and fulfilment operations.
Partner with the client's senior business, product, technology and vendor stakeholders to define roadmaps, target operating models, product backlogs and delivery plans.
Assess customer, claims, billing, complaints, field service, work-to-cash and order-to-cash journeys across Home Insurance and Smart Home services to identify automation, process, control and service improvements.
Oversee technology implementation covering solution design, integration, data readiness, testing, adoption and operational handover.
Apply practical AI, GenAI, automation and analytics understanding to identify use cases across claims, service, fraud/leakage and workforce optimisation.
Lead cross-functional teams, manage risks and dependencies, facilitate governance forums, and support account growth through proposals and client presentations.
Required Experience
15+ years of experience in consulting, insurance technology, digital transformation, programme delivery or engagement leadership.
Strong domain knowledge across home insurance, property and casualty insurance, claims, customer operations, fulfilment, billing, payments and service operations.
Understanding of utilities and energy retail models including order-to-cash, work-to-cash, home services, Smart Home, field service, repairs and emergency response journeys.
Experience engaging C-suite, steering committees, business sponsors and delivery leaders to align outcomes and manage expectations.
Proven ability to lead agile, waterfall and hybrid delivery across multi-country, multi-vendor and cross-functional environments.
Experience in technology implementation with working understanding of AI, GenAI, automation and analytics use cases.
Key Skills and Competencies
Engagement leadership, trusted client advisory and stakeholder management
Home insurance, utilities, claims, fulfilment and field service transformation
Target operating model design, process optimisation and benefits definition
Agile delivery, governance, risk and change management
Technology implementation, AI, GenAI, automation and analytics use-case identification
Preferred Qualifications
PRINCE2, Certified Scrum Product Owner, Certified Scrum Master or SAFe Agilist preferred.
Insurance, London Market or relevant technology certifications desirable.
Bachelor's degree in technology, business, insurance, engineering or related discipline.
Success Measures
Improved customer, claims and service journeys with reduced cost-to-serve.
Clear transformation roadmap with measurable value, milestones and benefits.
Successful technology implementation with adoption, readiness and AI or automation-led value.
Strong stakeholder confidence, delivery discipline and governance quality.
Working Model & Travel
This is a UK-based hybrid role, preferably located in London and surrounding areas. The successful candidate must be willing to travel across Europe based on engagement needs, including client workshops, steering committees, delivery milestones, and stakeholder engagements.
CogWW901
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
