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Engagement Lead - Utilities, Energy & Home Service

00070149301

About the Client

Our client is a leading global consulting organisation with a high-performing consulting practice serving major utilities and energy clients across Europe. The client is committed to solving complex transformation challenges by shaping differentiated home insurance propositions, modernising customer and service journeys, and applying technology, AI, and consulting expertise to deliver meaningful business impact.

Why Join Us

Join the client's high-performing consulting team and work with smart, ambitious professionals solving complex transformation challenges for leading utilities and energy customers. This is an opportunity to shape differentiated home insurance propositions, modernise customer and service journeys, and apply technology, AI, and consulting expertise to deliver meaningful client impact.

Role Overview

Senior Manager Consulting role requiring 15+ years of consulting experience to lead Home Insurance transformation across the Utilities and Energy sector. The role will shape operating models, improve customer, claims and field service journeys, lead technology implementation, and deliver measurable business, service and customer outcomes.

Key Responsibilities

  • Lead consulting engagements across home insurance, home emergency, appliance protection, repairs, servicing, claims and fulfilment operations.

  • Partner with the client's senior business, product, technology and vendor stakeholders to define roadmaps, target operating models, product backlogs and delivery plans.

  • Assess customer, claims, billing, complaints, field service, work-to-cash and order-to-cash journeys across Home Insurance and Smart Home services to identify automation, process, control and service improvements.

  • Oversee technology implementation covering solution design, integration, data readiness, testing, adoption and operational handover.

  • Apply practical AI, GenAI, automation and analytics understanding to identify use cases across claims, service, fraud/leakage and workforce optimisation.

  • Lead cross-functional teams, manage risks and dependencies, facilitate governance forums, and support account growth through proposals and client presentations.

Required Experience

  • 15+ years of experience in consulting, insurance technology, digital transformation, programme delivery or engagement leadership.

  • Strong domain knowledge across home insurance, property and casualty insurance, claims, customer operations, fulfilment, billing, payments and service operations.

  • Understanding of utilities and energy retail models including order-to-cash, work-to-cash, home services, Smart Home, field service, repairs and emergency response journeys.

  • Experience engaging C-suite, steering committees, business sponsors and delivery leaders to align outcomes and manage expectations.

  • Proven ability to lead agile, waterfall and hybrid delivery across multi-country, multi-vendor and cross-functional environments.

  • Experience in technology implementation with working understanding of AI, GenAI, automation and analytics use cases.

Key Skills and Competencies

  • Engagement leadership, trusted client advisory and stakeholder management

  • Home insurance, utilities, claims, fulfilment and field service transformation

  • Target operating model design, process optimisation and benefits definition

  • Agile delivery, governance, risk and change management

  • Technology implementation, AI, GenAI, automation and analytics use-case identification

Preferred Qualifications

  • PRINCE2, Certified Scrum Product Owner, Certified Scrum Master or SAFe Agilist preferred.

  • Insurance, London Market or relevant technology certifications desirable.

  • Bachelor's degree in technology, business, insurance, engineering or related discipline.

Success Measures

  • Improved customer, claims and service journeys with reduced cost-to-serve.

  • Clear transformation roadmap with measurable value, milestones and benefits.

  • Successful technology implementation with adoption, readiness and AI or automation-led value.

  • Strong stakeholder confidence, delivery discipline and governance quality.

Working Model & Travel

This is a UK-based hybrid role, preferably located in London and surrounding areas. The successful candidate must be willing to travel across Europe based on engagement needs, including client workshops, steering committees, delivery milestones, and stakeholder engagements.

CogWW901

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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