About the Client
Our client is a leading global consulting organisation with a high-performing consulting practice serving major utilities and energy clients across Europe. The client is committed to solving complex transformation challenges by shaping differentiated home insurance propositions, modernising customer and service journeys, and applying technology, AI, and consulting expertise to deliver meaningful business impact.
Why Join Us
Join the client's high-performing consulting team and work with smart, ambitious professionals solving complex transformation challenges for leading utilities and energy customers. This is an opportunity to shape differentiated home insurance propositions, modernise customer and service journeys, and apply technology, AI, and consulting expertise to deliver meaningful client impact.
Role Overview
Senior Manager Consulting role requiring 15+ years of consulting experience to lead Home Insurance transformation across the Utilities and Energy sector. The role will shape operating models, improve customer, claims and field service journeys, lead technology implementation, and deliver measurable business, service and customer outcomes.
Key Responsibilities
Lead consulting engagements across home insurance, home emergency, appliance protection, repairs, servicing, claims and fulfilment operations.
Partner with the client's senior business, product, technology and vendor stakeholders to define roadmaps, target operating models, product backlogs and delivery plans.
Assess customer, claims, billing, complaints, field service, work-to-cash and order-to-cash journeys across Home Insurance and Smart Home services to identify automation, process, control and service improvements.
Oversee technology implementation covering solution design, integration, data readiness, testing, adoption and operational handover.
Apply practical AI, GenAI, automation and analytics understanding to identify use cases across claims, service, fraud/leakage and workforce optimisation.
Lead cross-functional teams, manage risks and dependencies, facilitate governance forums, and support account growth through proposals and client presentations.
Required Experience
15+ years of experience in consulting, insurance technology, digital transformation, programme delivery or engagement leadership.
Strong domain knowledge across home insurance, property and casualty insurance, claims, customer operations, fulfilment, billing, payments and service operations.
Understanding of utilities and energy retail models including order-to-cash, work-to-cash, home services, Smart Home, field service, repairs and emergency response journeys.
Experience engaging C-suite, steering committees, business sponsors and delivery leaders to align outcomes and manage expectations.
Proven ability to lead agile, waterfall and hybrid delivery across multi-country, multi-vendor and cross-functional environments.
Experience in technology implementation with working understanding of AI, GenAI, automation and analytics use cases.
Key Skills and Competencies
Engagement leadership, trusted client advisory and stakeholder management
Home insurance, utilities, claims, fulfilment and field service transformation
Target operating model design, process optimisation and benefits definition
Agile delivery, governance, risk and change management
Technology implementation, AI, GenAI, automation and analytics use-case identification
Preferred Qualifications
PRINCE2, Certified Scrum Product Owner, Certified Scrum Master or SAFe Agilist preferred.
Insurance, London Market or relevant technology certifications desirable.
Bachelor's degree in technology, business, insurance, engineering or related discipline.
Success Measures
Improved customer, claims and service journeys with reduced cost-to-serve.
Clear transformation roadmap with measurable value, milestones and benefits.
Successful technology implementation with adoption, readiness and AI or automation-led value.
Strong stakeholder confidence, delivery discipline and governance quality.
Working Model & Travel
This is a UK-based hybrid role, preferably located in London and surrounding areas. The successful candidate must be willing to travel across Europe based on engagement needs, including client workshops, steering committees, delivery milestones, and stakeholder engagements.
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Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
