Role: Deskside Support Engineer
Location-South Sanfrancisco, CA
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Responsibilities
· Setup, testing, operation, and tear down of audiovisual (Multimedia) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and video conference equipment, video switchers, microphones, video cameras, audio systems, and operation of integrated Multimedia systems). Provide best effort assistance to fulfill any collaborative technology technical needs as assigned.
· Provide basic in room PC, laptop, wireless internet access and Slides/PowerPoint setup support. Coordinate with the client's IT Department for advanced support if required.
· Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
· Provide consultation and education to all levels of end users on presentation technology equipment.
· Perform regular preventive maintenance checks (e.g., either report or address issues such as cable management, safety standards noncompliance, etc.).
· Oversee the staff setup, testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
· Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
· Provide a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
· Maintain the process used to create trouble tickets, customer issue resolution logs, and asset management.
· Execute all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
· Provide consultation and education to all levels of end users on presentation technologies.
· Troubleshoot audiovisual and videoconferencing related technology (various projectors, control systems, audio and video conferencing).
· Provide remote support to technical and not technical resources
· Maintain conference room integrity.
· Perform regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.).
· Escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate departments.
· Maintain understanding of current and new presentation technologies.
Salary and Other Compensation: The annual salary for this position is between $68,000 to $74,500 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
