Role: Deskside Support Engineer
Location-South Sanfrancisco, CA
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Responsibilities
· Setup, testing, operation, and tear down of audiovisual (Multimedia) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and video conference equipment, video switchers, microphones, video cameras, audio systems, and operation of integrated Multimedia systems). Provide best effort assistance to fulfill any collaborative technology technical needs as assigned.
· Provide basic in room PC, laptop, wireless internet access and Slides/PowerPoint setup support. Coordinate with the client's IT Department for advanced support if required.
· Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
· Provide consultation and education to all levels of end users on presentation technology equipment.
· Perform regular preventive maintenance checks (e.g., either report or address issues such as cable management, safety standards noncompliance, etc.).
· Oversee the staff setup, testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
· Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
· Provide a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
· Maintain the process used to create trouble tickets, customer issue resolution logs, and asset management.
· Execute all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
· Provide consultation and education to all levels of end users on presentation technologies.
· Troubleshoot audiovisual and videoconferencing related technology (various projectors, control systems, audio and video conferencing).
· Provide remote support to technical and not technical resources
· Maintain conference room integrity.
· Perform regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.).
· Escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate departments.
· Maintain understanding of current and new presentation technologies.
Salary and Other Compensation: The annual salary for this position is between $68,000 to $74,500 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
