Role: Deskside Support Engineer
Location-South Sanfrancisco, CA
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Responsibilities
· Setup, testing, operation, and tear down of audiovisual (Multimedia) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and video conference equipment, video switchers, microphones, video cameras, audio systems, and operation of integrated Multimedia systems). Provide best effort assistance to fulfill any collaborative technology technical needs as assigned.
· Provide basic in room PC, laptop, wireless internet access and Slides/PowerPoint setup support. Coordinate with the client's IT Department for advanced support if required.
· Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
· Provide consultation and education to all levels of end users on presentation technology equipment.
· Perform regular preventive maintenance checks (e.g., either report or address issues such as cable management, safety standards noncompliance, etc.).
· Oversee the staff setup, testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
· Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
· Provide a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
· Maintain the process used to create trouble tickets, customer issue resolution logs, and asset management.
· Execute all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
· Provide consultation and education to all levels of end users on presentation technologies.
· Troubleshoot audiovisual and videoconferencing related technology (various projectors, control systems, audio and video conferencing).
· Provide remote support to technical and not technical resources
· Maintain conference room integrity.
· Perform regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.).
· Escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate departments.
· Maintain understanding of current and new presentation technologies.
Salary and Other Compensation: The annual salary for this position is between $68,000 to $74,500 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
