About the role
As a Lead Platform Operations Engineer, you will make an impact by owning the operational health, reliability and continuous improvement of enterprise Testing Tools, Quality Engineering Platforms (QEP) and AI services. You will be a valued member of the team and work collaboratively with engineering, cloud, infrastructure, network, security and architecture teams to keep services reliable, secure, compliant and aligned with business objectives.
In this role, you will:
- Own platform availability, reliability, performance and operational health, ensuring agreed SLAs and service commitments are achieved.
- Serve as the primary escalation point for critical and major incidents, and lead incident, problem and root cause analysis activities through to permanent fixes and preventative measures.
- Manage operational backlogs, Jira boards, ServiceNow queues and support priorities across multiple teams, and establish operational governance, support processes, runbooks and service standards.
- Drive platform modernization, automation and DevOps adoption, including reviewing and optimising CI/CD pipelines and leading infrastructure automation using tools such as Chef, Ansible, Terraform, GitHub Actions, Jenkins, Azure DevOps, Bamboo and OpenShift Pipelines.
- Develop and maintain automation scripts and operational tooling using Python, Shell, PowerShell and API-based integrations.
- Manage platform upgrades, infrastructure changes, patching and environment lifecycle, while ensuring compliance with enterprise security, risk, audit and governance requirements.
- Monitor platform health through observability dashboards, logging and proactive alerting, and identify recurring issues to automate manual operational tasks.
- Lead vendor engagement, support escalations and contract reviews, and provide executive-ready reporting on availability, incidents, risks, capacity and service improvements.
- Coach and mentor Run Engineers, and support strategic initiatives including migrations, upgrades and cloud transformation.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position based in Sydney, NSW. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Strong knowledge of CI/CD practices and DevOps operating models, with working experience in at least one tool such as Jenkins, GitHub Actions, Azure DevOps or Bamboo
- Desirable to have hands-on experience with Chef, Ansible or Terraform
- Scripting and automation capability in any language (for example Python, Java or shell)
- Knowledge of OpenShift/Kubernetes, containers and microservices, and infrastructure monitoring and observability platforms
- Strong experience in incident, problem, change and release management
- Working knowledge of Jira, ServiceNow and Confluence
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
