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Lead Platform Operations Engineer

00070403051

About the role

As a Lead Platform Operations Engineer, you will make an impact by owning the operational health, reliability and continuous improvement of enterprise Testing Tools, Quality Engineering Platforms (QEP) and AI services. You will be a valued member of the team and work collaboratively with engineering, cloud, infrastructure, network, security and architecture teams to keep services reliable, secure, compliant and aligned with business objectives.

In this role, you will:

  • Own platform availability, reliability, performance and operational health, ensuring agreed SLAs and service commitments are achieved.
  • Serve as the primary escalation point for critical and major incidents, and lead incident, problem and root cause analysis activities through to permanent fixes and preventative measures.
  • Manage operational backlogs, Jira boards, ServiceNow queues and support priorities across multiple teams, and establish operational governance, support processes, runbooks and service standards.
  • Drive platform modernization, automation and DevOps adoption, including reviewing and optimising CI/CD pipelines and leading infrastructure automation using tools such as Chef, Ansible, Terraform, GitHub Actions, Jenkins, Azure DevOps, Bamboo and OpenShift Pipelines.
  • Develop and maintain automation scripts and operational tooling using Python, Shell, PowerShell and API-based integrations.
  • Manage platform upgrades, infrastructure changes, patching and environment lifecycle, while ensuring compliance with enterprise security, risk, audit and governance requirements.
  • Monitor platform health through observability dashboards, logging and proactive alerting, and identify recurring issues to automate manual operational tasks.
  • Lead vendor engagement, support escalations and contract reviews, and provide executive-ready reporting on availability, incidents, risks, capacity and service improvements.
  • Coach and mentor Run Engineers, and support strategic initiatives including migrations, upgrades and cloud transformation.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position based in Sydney, NSW. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

  • Strong knowledge of CI/CD practices and DevOps operating models, with working experience in at least one tool such as Jenkins, GitHub Actions, Azure DevOps or Bamboo
  • Desirable to have hands-on experience with Chef, Ansible or Terraform
  • Scripting and automation capability in any language (for example Python, Java or shell)
  • Knowledge of OpenShift/Kubernetes, containers and microservices, and infrastructure monitoring and observability platforms
  • Strong experience in incident, problem, change and release management
  • Working knowledge of Jira, ServiceNow and Confluence

We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

EMEA Alin
Over my 11-year Cognizant career, I’ve grown from being a Jr. Developer to an Engineering Director. With support from Cognizant and my mentors, I’ve also explored mobile development, data and AI. The opportunities here are endless.
Alin Turcu Engineering Director
CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
2
Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
EMEA Elena
My managers and mentors have always been there to guide me, challenge me and give me the space and confidence to grow. When you have the right people around you, work becomes fun.
Elena Becerril Engagement Delivery Lead

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