About the role
As a Lead Platform Operations Engineer, you will make an impact by owning the operational health, reliability and continuous improvement of enterprise Testing Tools, Quality Engineering Platforms (QEP) and AI services. You will be a valued member of the team and work collaboratively with engineering, cloud, infrastructure, network, security and architecture teams to keep services reliable, secure, compliant and aligned with business objectives.
In this role, you will:
- Own platform availability, reliability, performance and operational health, ensuring agreed SLAs and service commitments are achieved.
- Serve as the primary escalation point for critical and major incidents, and lead incident, problem and root cause analysis activities through to permanent fixes and preventative measures.
- Manage operational backlogs, Jira boards, ServiceNow queues and support priorities across multiple teams, and establish operational governance, support processes, runbooks and service standards.
- Drive platform modernization, automation and DevOps adoption, including reviewing and optimising CI/CD pipelines and leading infrastructure automation using tools such as Chef, Ansible, Terraform, GitHub Actions, Jenkins, Azure DevOps, Bamboo and OpenShift Pipelines.
- Develop and maintain automation scripts and operational tooling using Python, Shell, PowerShell and API-based integrations.
- Manage platform upgrades, infrastructure changes, patching and environment lifecycle, while ensuring compliance with enterprise security, risk, audit and governance requirements.
- Monitor platform health through observability dashboards, logging and proactive alerting, and identify recurring issues to automate manual operational tasks.
- Lead vendor engagement, support escalations and contract reviews, and provide executive-ready reporting on availability, incidents, risks, capacity and service improvements.
- Coach and mentor Run Engineers, and support strategic initiatives including migrations, upgrades and cloud transformation.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position based in Sydney, NSW. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Strong knowledge of CI/CD practices and DevOps operating models, with working experience in at least one tool such as Jenkins, GitHub Actions, Azure DevOps or Bamboo
- Desirable to have hands-on experience with Chef, Ansible or Terraform
- Scripting and automation capability in any language (for example Python, Java or shell)
- Knowledge of OpenShift/Kubernetes, containers and microservices, and infrastructure monitoring and observability platforms
- Strong experience in incident, problem, change and release management
- Working knowledge of Jira, ServiceNow and Confluence
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Über Cognizant
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.
Zusätzliche Informationen zur Beschäftigung
Die Vergütungsinformationen sind zum Zeitpunkt der Veröffentlichung dieser Stellenausschreibung korrekt. Cognizant behält sich das Recht vor, diese Informationen jederzeit unter Beachtung der geltenden gesetzlichen Bestimmungen zu ändern.
Bewerberinnen und Bewerber können verpflichtet sein, an Vorstellungsgesprächen persönlich oder per Videokonferenz teilzunehmen. Darüber hinaus kann es erforderlich sein, bei jedem Gespräch einen gültigen staatlichen Lichtbildausweis vorzulegen.
Cognizant ist ein Arbeitgeber mit Chancengleichheit. Ihre Bewerbung und Kandidatur werden nicht aufgrund von Rasse, Hautfarbe, Geschlecht, Religion, Glaubensbekenntnis, sexueller Orientierung, Geschlechtsidentität, nationaler Herkunft, Behinderung, genetischen Informationen, Schwangerschaft, Veteranenstatus oder sonstiger durch bundes‑, landes‑ oder kommunalrechtliche Vorschriften geschützter Merkmale berücksichtigt oder abgelehnt.
