About the role
As a Senior BI Support Engineer (Power BI & SSRS), you will make an impact by providing advanced production support for reporting and analytics solutions, ensuring the stability, performance, and availability of Power BI dashboards and SSRS reports. You will collaborate with business stakeholders, data teams, and technical teams to troubleshoot complex issues, drive root cause resolution, and continuously improve reporting services.
In this role, you will
- Provide L3 support for Power BI dashboards and SSRS reports, resolving production issues and ensuring platform stability.
- Perform root cause analysis (RCA) for recurring incidents and implement permanent solutions to prevent future issues.
- Troubleshoot Power BI refresh failures, gateway connectivity issues, data model challenges, and performance bottlenecks.
- Support SSRS report administration, deployment, scheduling, subscriptions, and data source configurations.
- Collaborate with business and technical stakeholders to deliver timely resolutions while ensuring SLA compliance and service excellence.
Work Model
Hybrid | São Paulo, Brazil
This role follows Cognizant’s hybrid work model, requiring periodic onsite collaboration while supporting global teams and stakeholders.
What you need to have to be considered
- Strong hands-on experience with Power BI Desktop and Power BI Service, including data modeling, DAX, and Power Query.
- Solid experience with SQL Server Reporting Services (SSRS), including report development, deployment, administration, and support.
- Strong SQL skills, including query development, stored procedures, and performance optimization.
- Experience with Power BI Gateway, Row-Level Security (RLS), workspace management, and application publishing.
- Understanding of ETL concepts, data integration, and data warehousing fundamentals.
- Experience working in L3 Production Support or Application Support environments.
- Experience with ticketing and incident management tools such as ServiceNow, Jira, or similar platforms.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Advanced English proficiency.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
These will help you stand out
- Experience with Azure Analysis Services (AAS) or SQL Server Analysis Services (SSAS).
- Knowledge of Power Automate and automation frameworks.
- Experience with PowerShell, Python, or other scripting languages.
- Familiarity with ITIL processes and service management practices.
- Experience supporting enterprise Business Intelligence and Analytics environments.
- Microsoft Power BI certifications.
Please upload your resume in English
Please upload your resume in English. Resumes will be reviewed by global stakeholders involved in the selection process.
We're excited to meet people who share our mission.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
