About the role
As a Senior BI Support Engineer (Power BI & SSRS), you will make an impact by providing advanced production support for reporting and analytics solutions, ensuring the stability, performance, and availability of Power BI dashboards and SSRS reports. You will collaborate with business stakeholders, data teams, and technical teams to troubleshoot complex issues, drive root cause resolution, and continuously improve reporting services.
In this role, you will
- Provide L3 support for Power BI dashboards and SSRS reports, resolving production issues and ensuring platform stability.
- Perform root cause analysis (RCA) for recurring incidents and implement permanent solutions to prevent future issues.
- Troubleshoot Power BI refresh failures, gateway connectivity issues, data model challenges, and performance bottlenecks.
- Support SSRS report administration, deployment, scheduling, subscriptions, and data source configurations.
- Collaborate with business and technical stakeholders to deliver timely resolutions while ensuring SLA compliance and service excellence.
Work Model
Hybrid | São Paulo, Brazil
This role follows Cognizant’s hybrid work model, requiring periodic onsite collaboration while supporting global teams and stakeholders.
What you need to have to be considered
- Strong hands-on experience with Power BI Desktop and Power BI Service, including data modeling, DAX, and Power Query.
- Solid experience with SQL Server Reporting Services (SSRS), including report development, deployment, administration, and support.
- Strong SQL skills, including query development, stored procedures, and performance optimization.
- Experience with Power BI Gateway, Row-Level Security (RLS), workspace management, and application publishing.
- Understanding of ETL concepts, data integration, and data warehousing fundamentals.
- Experience working in L3 Production Support or Application Support environments.
- Experience with ticketing and incident management tools such as ServiceNow, Jira, or similar platforms.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Advanced English proficiency.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
These will help you stand out
- Experience with Azure Analysis Services (AAS) or SQL Server Analysis Services (SSAS).
- Knowledge of Power Automate and automation frameworks.
- Experience with PowerShell, Python, or other scripting languages.
- Familiarity with ITIL processes and service management practices.
- Experience supporting enterprise Business Intelligence and Analytics environments.
- Microsoft Power BI certifications.
Please upload your resume in English
Please upload your resume in English. Resumes will be reviewed by global stakeholders involved in the selection process.
We're excited to meet people who share our mission.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
