ServiceNow ITOM Capability Leader
About the role
As a ServiceNow ITOM Capability Leader, you will make an impact by shaping and delivering ServiceNow Operations Management solutions across Discovery, Service Mapping, Event Management, and ITOM Prime for an assigned market. You will be a valued member of the ServiceNow capability team and work collaboratively with delivery leaders, solution architects, sales teams, customers, and learning partners to resolve critical issues, strengthen delivery quality, and advance the market’s ITOM roadmap.
In this role, you will
· Provide architecture-level leadership for complex ServiceNow ITOM implementations, including multi-cloud Discovery, enterprise-scale Service Mapping, and CMDB-dependent event correlation.
· Lead the resolution of P1 and P2 technical escalations for infrastructure-critical ITOM incidents in partnership with delivery teams and within agreed service levels.
· Own and present the market’s ITOM roadmap during quarterly customer reviews, translating business priorities into practical capability plans.
· Develop reusable ITOM blueprints, playbooks, delivery standards, and quality gates for Discovery, Service Mapping, and Event Management.
· Lead ITOM solution architecture for strategic pursuits and partner with learning teams to build delivery capability across ITOM Prime, ITOM Advanced, Discovery, and Service Mapping.
What you need to have to be considered
· Current ServiceNow Certified Implementation Specialist certification in Discovery, Event Management, or Service Mapping.
· Hands-on experience administering or implementing ServiceNow ITOM Prime.
· Strong knowledge of Discovery, Service Mapping, Event Management, CMDB, and Common Service Data Model principles.
· Experience leading complex technical escalations and collaborating across delivery, architecture, and customer teams.
· Ability to define roadmaps, delivery standards, and reusable assets for enterprise-scale ServiceNow ITOM programs.
These will help you stand out
· Experience leading ServiceNow ITOM capabilities across multiple accounts or a regional market.
· Demonstrated success supporting ITOM-focused RFPs, solution design, and customer roadmap discussions.
· Experience creating enterprise blueprints, playbooks, quality gates, or technical enablement programs.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and other compensation
Applications will be accepted through November 20, 2026.
The annual salary for this position is $119,000–$139,000, depending on the successful candidate’s experience and other qualifications.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
