ServiceNow ITOM Capability Leader
About the role
As a ServiceNow ITOM Capability Leader, you will make an impact by shaping and delivering ServiceNow Operations Management solutions across Discovery, Service Mapping, Event Management, and ITOM Prime for an assigned market. You will be a valued member of the ServiceNow capability team and work collaboratively with delivery leaders, solution architects, sales teams, customers, and learning partners to resolve critical issues, strengthen delivery quality, and advance the market’s ITOM roadmap.
In this role, you will
· Provide architecture-level leadership for complex ServiceNow ITOM implementations, including multi-cloud Discovery, enterprise-scale Service Mapping, and CMDB-dependent event correlation.
· Lead the resolution of P1 and P2 technical escalations for infrastructure-critical ITOM incidents in partnership with delivery teams and within agreed service levels.
· Own and present the market’s ITOM roadmap during quarterly customer reviews, translating business priorities into practical capability plans.
· Develop reusable ITOM blueprints, playbooks, delivery standards, and quality gates for Discovery, Service Mapping, and Event Management.
· Lead ITOM solution architecture for strategic pursuits and partner with learning teams to build delivery capability across ITOM Prime, ITOM Advanced, Discovery, and Service Mapping.
What you need to have to be considered
· Current ServiceNow Certified Implementation Specialist certification in Discovery, Event Management, or Service Mapping.
· Hands-on experience administering or implementing ServiceNow ITOM Prime.
· Strong knowledge of Discovery, Service Mapping, Event Management, CMDB, and Common Service Data Model principles.
· Experience leading complex technical escalations and collaborating across delivery, architecture, and customer teams.
· Ability to define roadmaps, delivery standards, and reusable assets for enterprise-scale ServiceNow ITOM programs.
These will help you stand out
· Experience leading ServiceNow ITOM capabilities across multiple accounts or a regional market.
· Demonstrated success supporting ITOM-focused RFPs, solution design, and customer roadmap discussions.
· Experience creating enterprise blueprints, playbooks, quality gates, or technical enablement programs.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and other compensation
Applications will be accepted through November 20, 2026.
The annual salary for this position is $119,000–$139,000, depending on the successful candidate’s experience and other qualifications.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
