ServiceNow ITOM Capability Leader
About the role
As a ServiceNow ITOM Capability Leader, you will make an impact by shaping and delivering ServiceNow Operations Management solutions across Discovery, Service Mapping, Event Management, and ITOM Prime for an assigned market. You will be a valued member of the ServiceNow capability team and work collaboratively with delivery leaders, solution architects, sales teams, customers, and learning partners to resolve critical issues, strengthen delivery quality, and advance the market’s ITOM roadmap.
In this role, you will
· Provide architecture-level leadership for complex ServiceNow ITOM implementations, including multi-cloud Discovery, enterprise-scale Service Mapping, and CMDB-dependent event correlation.
· Lead the resolution of P1 and P2 technical escalations for infrastructure-critical ITOM incidents in partnership with delivery teams and within agreed service levels.
· Own and present the market’s ITOM roadmap during quarterly customer reviews, translating business priorities into practical capability plans.
· Develop reusable ITOM blueprints, playbooks, delivery standards, and quality gates for Discovery, Service Mapping, and Event Management.
· Lead ITOM solution architecture for strategic pursuits and partner with learning teams to build delivery capability across ITOM Prime, ITOM Advanced, Discovery, and Service Mapping.
What you need to have to be considered
· Current ServiceNow Certified Implementation Specialist certification in Discovery, Event Management, or Service Mapping.
· Hands-on experience administering or implementing ServiceNow ITOM Prime.
· Strong knowledge of Discovery, Service Mapping, Event Management, CMDB, and Common Service Data Model principles.
· Experience leading complex technical escalations and collaborating across delivery, architecture, and customer teams.
· Ability to define roadmaps, delivery standards, and reusable assets for enterprise-scale ServiceNow ITOM programs.
These will help you stand out
· Experience leading ServiceNow ITOM capabilities across multiple accounts or a regional market.
· Demonstrated success supporting ITOM-focused RFPs, solution design, and customer roadmap discussions.
· Experience creating enterprise blueprints, playbooks, quality gates, or technical enablement programs.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and other compensation
Applications will be accepted through November 20, 2026.
The annual salary for this position is $119,000–$139,000, depending on the successful candidate’s experience and other qualifications.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
