About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 6,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Product Management Consultant – Retail Store Systems & Labor Optimization, you will make an impact by leading the strategy and execution of client’s store scheduling and workforce management (WFM) platforms. You will be a valued member of the consulting team and work collaboratively with managers, primary teams, and other stakeholders and clients.
In this role, you will:
- Define the multi-year product roadmap for retail scheduling systems, ensuring alignment with overall enterprise business goals, compliance laws, and operational budgets.
- Conduct user research with store managers, regional leads, and associates to translate their pain points into actionable product requirements.
- Partner with Data Science and Operations teams to build predictive scheduling models that accurately forecast labor demands while adhering to local labor laws.
- Serve as the strategic bridge between IT Engineering, Data Science, Retail Operations, and Corporate Finance.
- Own the roll-out strategy for system updates, ensuring store operations teams are equipped for high adoption rates and minimizing friction during product launches.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this position requires 2-3 days a week in a client office in New York, NY. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you must have to be considered
- Experience working inside retail stores (as an associate, team lead, or store manager), with firsthand knowledge of how scheduling impacts morale, turnover, and customer experience.
- 5+ years of experience managing complex B2B or enterprise SaaS products, specifically in Workforce Management (WFM), Human Capital Management (HCM), or Retail Operations Tech.
- Proven ability to own a domain using strategic frameworks, making decisive, data-driven product choices while empowering cross-functional experts.
- Comfort working with complex algorithmic systems, demand forecasting models, and integrations with modern WFM systems.
- Strong capability to analyze labor metrics, operational KPIs, and financial impact models to prove product ROI to executive stakeholders.
These will help you succeed
- Deep cognitive empathy and the ability to conduct user research that translates operational pain points into actionable product requirements.
- Experience leading cross-functional teams and serving as a strategic bridge between technical and business stakeholders.
- Demonstrated success in change management and driving high adoption rates for new systems in retail environments.
- Analytical skills to evaluate labor optimization models and compliance with local labor laws.
- A vivid understanding of the store environment and the ability to balance business needs with associate experience.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Compensation
- $135,000 - $160,000
- This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans
Benefits
Include applicable items based on the eligibility of the role:
- Medical, dental, vision and life insurance
- 401(k) plan and contributions
- Employee stock purchase plan
- Employee assistance program
- 10 paid holidays plus PTO
- Paid parental leave and fertility assistance
- Learning and development certifications and programs
Post closing date
Applications will be accepted until 6/30/2026
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
