About the role
As a Technical Consultant (ServiceNow), you will make an impact by designing and delivering scalable ServiceNow solutions that help clients transform and optimize their business processes. You will be a valued member of the ServiceNow Professional Services team and will collaborate closely with customers, solution architects, project teams, and business stakeholders to drive successful outcomes.
In this role, you will:
Design and deliver ServiceNow solutions that align with customer objectives, technical standards, and leading practices.
Define technical architectures that support long-term scalability, maintainability, and business success.
Lead customer workshops to assess current-state processes and design future-state solutions.
Advise customers on leveraging ServiceNow platform capabilities to improve operational efficiency and business outcomes.
Provide technical leadership by resolving complex issues, supporting project delivery teams, and mentoring Associate Technical Consultants.
Guide the creation of technical documentation, business requirement workbooks, and solution artifacts.
Participate in solution scoping activities, validate requirements, and contribute to successful project delivery.
Support testing activities and adoption strategies to help customers maximize the value of their ServiceNow investment.
Maintain relevant ServiceNow certifications and stay current on platform innovations and best practices.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Canada.
Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
5+ years of experience within a professional services, consulting, or technology services organization, or equivalent combination of education and experience.
Hands-on experience implementing and configuring ServiceNow solutions.
ServiceNow certification(s) aligned with the supported workflow or platform specialization.
Experience leading technical discussions, workshops, and solution design sessions with customers.
Strong understanding of solution architecture principles and enterprise application integrations.
Proven ability to analyze and resolve complex technical challenges.
Experience working effectively in collaborative, cross-functional environments.
Ability to travel up to 50% as required.
Experience leveraging AI tools or AI-driven insights to improve processes, productivity, decision-making, or customer outcomes.
Understanding of AI concepts, ethical considerations, and practical business applications.
These will help you stand out
Advanced ServiceNow certifications.
Experience mentoring or leading junior consultants and technical team members.
Expertise in ServiceNow workflow solutions, platform capabilities, and industry best practices.
Experience supporting large-scale digital transformation initiatives.
Strong consulting, presentation, and stakeholder management skills.
Experience identifying opportunities for process automation and AI-enabled innovation.
Applicants will be accepted till 09/30/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $92K - $105K Canadian Dollars depending on experience and other qualifications of the successful candidate
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
