Job Title: Deskside Engineer
Job Location: New York - NY USA
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
We are seeking a highly motivated Deskside Engineer to provide onsite end-user computing and field services support in a fast-paced enterprise environment. The ideal candidate will be responsible for delivering exceptional technical support to both standard and executive users, ensuring seamless operation of workplace technology, collaboration tools, and end-user devices. This role requires strong troubleshooting skills, customer service excellence, and experience supporting Microsoft, Windows, macOS, and mobile computing environments.
Salary and Other Compensation:
The annual salary for this position is between $63,000 to $70,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
In this role, you will
End User & Deskside Support
Provide hands-on deskside and field support for laptops, desktops, workstations, printers, mobile devices, peripherals, and collaboration technologies.
Diagnose and resolve hardware, software, connectivity, and operating system issues with minimal disruption to business operations.
Support both Windows and macOS environments, ensuring devices meet enterprise standards and security requirements.
Deliver high-quality customer service while managing multiple support requests in a timely manner.
IMACD & Device Lifecycle Services
Perform Install, Move, Add, Change, and Dispose (IMACD) activities for end-user devices and workplace technology.
Manage new hire onboarding activities, device deployments, refresh initiatives, hardware replacements, and employee offboarding support.
Coordinate equipment setup, configuration, recovery, redeployment, and asset disposition activities.
VIP & Executive Support
Provide white-glove technical support to executives, senior leadership, and VIP users.
Ensure rapid response and resolution of critical technology issues affecting business productivity.
Support executive meetings, conferencing technologies, and specialized workplace technology requirements.
Microsoft 365 & Collaboration Support
Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and Office applications.
Provide onsite support for Microsoft Teams Rooms, conference room technologies, audio/video equipment, and collaboration platforms.
Assist with meeting setup, troubleshooting, and real-time support for critical business events.
Network, Mobility & Printing Support
Troubleshoot network connectivity, VPN access, wireless networking, mobile device, and printing-related issues.
Support enterprise mobility solutions and ensure employee devices remain connected and operational.
Collaborate with infrastructure and engineering teams to address escalated technical concerns.
Asset & Inventory Management
Maintain accurate inventory records and asset tracking information.
Manage hardware procurement requests, stock levels, device assignments, returns, and equipment recovery activities.
Ensure compliance with organizational asset management and governance processes.
Service Management & Documentation
Utilize ServiceNow or equivalent ITSM platforms to log, update, and resolve incidents and service requests.
Maintain thorough and accurate technical documentation, knowledge articles, and support records.
Adhere to ITIL-based incident, problem, request, and change management practices.
Meet defined service level agreements (SLAs) and contribute to continuous service improvement initiatives.
Collaboration & Teamwork
Work closely with Service Desk, infrastructure, engineering, and project teams to ensure effective issue resolution.
Participate in technology rollouts, refresh programs, office moves, and workplace modernization initiatives.
Provide technical guidance and knowledge sharing to team members when required.
What you’ll need to succeed (required skills)
5+ years of experience in Deskside Support, Field Services, or End User Computing support.
Strong experience supporting Windows 10/11 operating systems.
Experience with Microsoft 365 (Office 365) troubleshooting and administration support.
Hands-on experience performing IMACD activities and asset lifecycle management.
Experience using ServiceNow or similar IT Service Management (ITSM) tools.
Knowledge of networking fundamentals, including LAN, Wi-Fi, VPN, and connectivity troubleshooting.
Experience supporting macOS/Macintosh devices.
Familiarity with ITIL processes, incident management, request fulfillment, and change management.
Strong verbal and written communication skills with a customer-first mindset.
Ability to work independently in an onsite enterprise support environment.
Preferred Qualifications
Experience supporting Microsoft Teams Rooms and conference room technologies.
Exposure to enterprise mobility management solutions.
Certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent.
Experience supporting large enterprise environments and executive stakeholders.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in New York, NY, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
