Purpose:
Troubleshooting, testing and resolving reported production support or data issues.
Maintaining internal and external customer reported questions, problems and resolution following issue management procedures.
Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA service level agreement.
Essential Responsibilities:
Working directly with internal and external customers, assisting in resolving their issues while striving to build and maintain strong customer relations and partnerships.
Coordinate and manage multiple implementation projects through production.
Traffic: internal and external communications
Assist with answering routine customer questions and resolving issues.
Work cross-functionally within the organization to keep project deadlines on point.
Provide training to clients on all assigned products; offer on-going training as clients add new providers, practices, and payers.
Follow-up with payers to resolve any enrollment issues for claims, ERAs, and eligibility.
Provide an exceptional client experience.
Experience Required:
Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism.
High school diploma GED Certificate or equivalent- Required.
Minimum of 2 years customer service experience. Healthcare industry experience is a plus.
Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people.
Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism
Salary and Other Compensation:
Applications will be accepted until August 24, 2026.
The annual salary for this position is between $46,000 - $48,000 depending on experience and other
qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and
subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cog2026
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
