About the role
As a Senior AS400 Application Support Engineer, you will make an impact by ensuring the stability, reliability, and continuous enhancement of business-critical applications running on the IBM i (AS400) platform. You will be a valued member of the Application Support team and collaborate with business stakeholders, development teams, and client partners to support enterprise systems while contributing to modernization and transformation initiatives.
In this role, you will:
- Monitor AS400 batch cycles, production jobs, and system performance to proactively identify and resolve issues before they impact business operations.
- Troubleshoot and resolve production incidents, defects, and application issues while meeting established service level agreements.
- Analyze, develop, maintain, and enhance applications using RPGLE, RPG, SYNON, COBOL, CLP, and SQL.
- Collaborate with business users to gather requirements and translate them into technical solutions and specifications.
- Support modernization initiatives by documenting business processes, identifying system gaps, and validating integration processes and data flows.
- Perform data analysis and reconciliation activities to ensure data accuracy across applications and reporting environments.
- Review code changes, provide technical guidance, and support testing, deployment, release, and post-production activities.
- Partner with cross-functional teams to drive operational excellence, continuous improvement, and application reliability.
Work model
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in Mississauga, Ontario, Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Strong experience supporting and maintaining IBM i (AS400) applications in enterprise environments.
- Hands-on experience with RPGLE, RPG, SYNON, COBOL, CLP, and SQL development and support.
- Experience troubleshooting production incidents, batch processing failures, and application performance issues.
- Experience supporting application integrations, data validation, and production support processes.
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Experience gathering business requirements and translating them into technical solutions.
- Excellent communication and stakeholder management skills.
- Ability to work effectively in a remote environment while collaborating with geographically distributed teams.
These will help you stand out
- Experience supporting retail, merchandising, or supply chain applications.
- Exposure to enterprise application modernization and transformation initiatives.
- Experience mentoring junior developers or support engineers.
- Knowledge of enterprise integration patterns and data migration processes.
- Familiarity with Agile delivery methodologies.
- Experience working within global delivery and onshore-offshore models.
Applications accepted until October 8th, 2026.
Salary and Other Compensation
The annual salary for this position is between CAD $74,250 and CAD $115,500, depending on experience, skills, qualifications, and other job-related factors. In addition to base salary, eligible associates may participate in Cognizant's discretionary annual incentive program, subject to the terms of the applicable plan. Pay ranges are reviewed regularly and may vary based on geographic location, market conditions, and business needs.
Benefits
Cognizant offers the following benefits for eligible associates:
- Comprehensive health, dental, and vision benefits
- Life insurance and disability coverage
- Employee and Family Assistance Program (EFAP)
- Registered Retirement Savings Plan (RRSP)
- Paid vacation and personal days
- Paid statutory holidays
- Parental and family leave programs
- Learning and development opportunities, including training and certification programs
- Employee wellness and mental health programs
- Associate recognition and rewards programs
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
