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SAP BTP SDI Support & Development Lead

00071191351

Job Summary

We are seeking an experienced SAP BTP Smart Data Integration (SDI) Support & Development Lead to provide L2/L3 application management, operational support, and enhancement delivery for Trulieve's SAP BTP SDI and data replication landscape. This environment supports integrations across SAP S/4HANA on RISE, OMS++, POS, OMS+, and CX platforms.

The successful candidate will join a global team spanning the US, Mexico, Brazil, and India, supporting 24x7 operations, ensuring system stability, resolving production issues, implementing enhancements, and contributing to continuous service improvement initiatives.

Key Responsibilities

  • Provide L2/L3 support for SAP BTP SDI, including incident management, service requests, problem management, and change implementation.
  • Monitor and support SDI replication landscape, including DP Agents, adapters, replication tasks, remote subscriptions, and flowgraphs.
  • Investigate and resolve interface failures, data replication issues, latency concerns, and integration defects.
  • Perform root cause analysis (RCA) and collaborate with Basis, Middleware, API, and BTP Integration teams to restore services.
  • Deliver minor enhancements, configuration changes, and small project work within the Core + Flex demand model.
  • Support production deployments, releases, and key lifecycle transition periods, including off-hours activities when required.
  • Participate in a 24x7 rotational on-call support model for critical P1/P2 incidents.
  • Maintain and update tickets in Zendesk and Azure DevOps (ADO) while ensuring proper classification and documentation.
  • Create and maintain SOPs, runbooks, knowledge articles, interface documentation, and escalation procedures.
  • Participate in knowledge transfer, shadowing, and reverse-shadowing activities during transition periods.
  • Contribute to operational reporting, RAID management, KPI tracking, automation opportunities, and continuous service improvement initiatives.
  • Collaborate with Service Delivery Managers, Technical Leads, and Business SMEs in daily operational reviews and governance meetings.
  • Follow established change management processes and ensure compliance with CAB approval requirements.

Required Qualifications

Must Have

  • 6+ years of experience in SAP integration, data management, or application support.
  • Hands-on expertise with SAP HANA Smart Data Integration (SDI), including:
    • DP Agent installation, configuration, and administration
    • Adapters and connectivity management
    • Replication tasks
    • Flowgraphs
    • Troubleshooting and performance support
  • Strong experience supporting:
    • Real-time data replication
    • Batch replication
    • Change Data Capture (CDC)
    • Remote tables
    • Data reconciliation and latency investigations
  • Working knowledge of SAP Datasphere and/or SAP HANA Cloud.
  • Strong SQL skills, including data analysis, view creation, and basic performance tuning.
  • Experience supporting SAP S/4HANA source systems and understanding of SD, MM, and Inventory data structures.
  • Experience supporting integrations involving APIs, custom interfaces, POS, OMS+, or CX platforms.
  • Strong troubleshooting and root cause analysis skills for integration and replication failures.
  • Experience working within ITIL-based Service Management environments.
  • Familiarity with incident, problem, and change management processes.
  • Experience with Zendesk, Azure DevOps, or comparable ITSM/work management tools.
  • Excellent English communication skills with the ability to lead critical incident calls and produce technical documentation and RCA reports.

Preferred Qualifications

  • Experience with SAP BTP Integration Suite (iFlows).
  • SAP CAP (Cloud Application Programming Model) development experience.
  • Exposure to SAP AI, Document AI, or other SAP BTP innovation services.
  • Experience supporting SAP RISE environments.
  • Scripting and automation experience using Python or Shell scripting.
  • Experience in Retail, Manufacturing, Consumer Goods, or Distribution industries.
  • SAP BTP, SAP HANA, or SAP Integration certifications.
  • ITIL v4 Foundation certification.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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Cognizant has given me the opportunity to thrive as a leader and as a person. The culture of recognition, the great benefits and the sense of community motivate me, and I strive to give my best every day.
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I have the privilege of working with an amazing, diverse team with loads of international experience. It’s inspiring when we all bring our different thinking, skills and experience together to deliver great things.
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