Job Summary
We are seeking an experienced SAP BTP Smart Data Integration (SDI) Support & Development Lead to provide L2/L3 application management, operational support, and enhancement delivery for Trulieve's SAP BTP SDI and data replication landscape. This environment supports integrations across SAP S/4HANA on RISE, OMS++, POS, OMS+, and CX platforms.
The successful candidate will join a global team spanning the US, Mexico, Brazil, and India, supporting 24x7 operations, ensuring system stability, resolving production issues, implementing enhancements, and contributing to continuous service improvement initiatives.
Key Responsibilities
- Provide L2/L3 support for SAP BTP SDI, including incident management, service requests, problem management, and change implementation.
- Monitor and support SDI replication landscape, including DP Agents, adapters, replication tasks, remote subscriptions, and flowgraphs.
- Investigate and resolve interface failures, data replication issues, latency concerns, and integration defects.
- Perform root cause analysis (RCA) and collaborate with Basis, Middleware, API, and BTP Integration teams to restore services.
- Deliver minor enhancements, configuration changes, and small project work within the Core + Flex demand model.
- Support production deployments, releases, and key lifecycle transition periods, including off-hours activities when required.
- Participate in a 24x7 rotational on-call support model for critical P1/P2 incidents.
- Maintain and update tickets in Zendesk and Azure DevOps (ADO) while ensuring proper classification and documentation.
- Create and maintain SOPs, runbooks, knowledge articles, interface documentation, and escalation procedures.
- Participate in knowledge transfer, shadowing, and reverse-shadowing activities during transition periods.
- Contribute to operational reporting, RAID management, KPI tracking, automation opportunities, and continuous service improvement initiatives.
- Collaborate with Service Delivery Managers, Technical Leads, and Business SMEs in daily operational reviews and governance meetings.
- Follow established change management processes and ensure compliance with CAB approval requirements.
Required Qualifications
Must Have
- 6+ years of experience in SAP integration, data management, or application support.
- Hands-on expertise with SAP HANA Smart Data Integration (SDI), including:
- DP Agent installation, configuration, and administration
- Adapters and connectivity management
- Replication tasks
- Flowgraphs
- Troubleshooting and performance support
- Strong experience supporting:
- Real-time data replication
- Batch replication
- Change Data Capture (CDC)
- Remote tables
- Data reconciliation and latency investigations
- Working knowledge of SAP Datasphere and/or SAP HANA Cloud.
- Strong SQL skills, including data analysis, view creation, and basic performance tuning.
- Experience supporting SAP S/4HANA source systems and understanding of SD, MM, and Inventory data structures.
- Experience supporting integrations involving APIs, custom interfaces, POS, OMS+, or CX platforms.
- Strong troubleshooting and root cause analysis skills for integration and replication failures.
- Experience working within ITIL-based Service Management environments.
- Familiarity with incident, problem, and change management processes.
- Experience with Zendesk, Azure DevOps, or comparable ITSM/work management tools.
- Excellent English communication skills with the ability to lead critical incident calls and produce technical documentation and RCA reports.
Preferred Qualifications
- Experience with SAP BTP Integration Suite (iFlows).
- SAP CAP (Cloud Application Programming Model) development experience.
- Exposure to SAP AI, Document AI, or other SAP BTP innovation services.
- Experience supporting SAP RISE environments.
- Scripting and automation experience using Python or Shell scripting.
- Experience in Retail, Manufacturing, Consumer Goods, or Distribution industries.
- SAP BTP, SAP HANA, or SAP Integration certifications.
- ITIL v4 Foundation certification.
Über Cognizant
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.
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