Outreach Operations Subject Matter Expert (With either Portuguese, French, German , Italian , Spanish or Arabic)
Work Model – 100% Office Based
Location- Eastpoint Business Park, Alfie Byrne Rd, East Wall, Dublin 3, D03 YK37
Project Process Description
Outreach empowers one to create positive change for people and the planet with Geo tools. This project gives nonprofits and public benefit organizations the knowledge and resources they need to visualize their cause and tell their story. The Outreach Operations Subject Matter Expert requires excellent communication, time management and organizational skills. The project focuses on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on Google Maps through Google’s Geo Data Upload Tool. Business development and relationship building skills are required to identify and effectively communicate mutually beneficial opportunities to both partners and Google.
Required Qualifications and experience
English business level /C1
Business Level/ C1 in at least one of these languages: Portuguese, French, German, Italian, Spanish, Arabic
Experience in Business Development and B2B partnerships/sales, customer service
Experience working in digital/technology companies with tech products
Expertise in Google Drive
Preferred Qualifications (Not mandatory but definitely a plus for the ideal candidate)
Experience collaborating with governmental entities/managing high-profile accounts
Knowledge of Geographic Information System (GIS) tools such as QGIS
Experience in working with CRM system (Salesforce)
Detailed Role and Responsibilities
Apply subject matter expertise to evaluate business processes, identifying specific areas where technical solutions can drive performance.
Consult across departments, providing mentorship and specialized knowledge to the broader team
Verify technical reference information, including user guides, training documentation, and system requirements
Reporting project and subproject status and identifying insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
Conduct targeted research across diverse geographies to collate data from approved sources, enhancing map accuracy for end-users
Communicate our geo-mission to authoritative entities, engaging potential partners to share basemap data via the Google Maps Content Partner (GMCP) tool.
Track and document project deliverables, including partner onboarding metrics, open data source identification, and ingestion rates
Troubleshooting process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
Managing data pipeline from receiving the data captured by Partners to the creation of launch schedules ensuring highest quality of captured data as outlined in the Operational Guidelines
Performing quality control for other team members and give feedback
Planning and allocating team workloads efficiently, balancing priorities to meet business objectives while fostering a collaborative work environment
Monitoring and evaluating team performance regularly, provide constructive feedback, and support professional development and skill-building
#LI-AD1
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
