Customer Service Specialist – Greek speaker
Location: Budapest, Hungary
Work model: Hybrid
The Customer Service Specialist provides problem resolution within the guidelines of the service policy. E-commerce support via phone calls, live chats, e-mails and social media
We offer:
· Training and continuous learning and certification opportunities
· Chance to be part of a rapidly expanding organization
· Multilingual environment
· Easy to access location and modern office building
· Hybrid work model
· Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
· Reimbursable language courses
· Team events and Company events (cool and youthful parties with team-games, etc.)
· High value awards and recognitions, annual bonus for top performers, and annual salary review
Responsibilities:
· Receiving end user requests for product details, warranty registration and general inquiries
· Provide first level resolution providing excellent customer experience
· Documenting both the customer concern and action to resolve the issue in the CRM tool
· Ensure on meeting daily KPIs
· Provide first level resolutions for interactions—inquiries, issues raised, etc.
· Ticket creation /Categorization / Prioritization
· Ticket escalation to respective Support Group
· Receive and Promptly Respond to Customer Queries
· Independently able to identify and troubleshoot, document, and categorize customer inquiries/requests, and if needed escalate complex problems according to defined escalation procedures.
We are looking for you if you:
· Speak native or fluent Greek and at least intermediate English
· have High school degree
· have experience in working with customers or in an international environment
· have experience of using ERP systems, preferably SAP
· have good planning and organizational skills
· are ready to learn new applications and solutions and has quick learning ability
· have excellent time management skills
· are able to work independently
CogHU103
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
