Job Summary
The PE-Policy Servicing role requires a dedicated professional with 1 to 2 years of experience in policy servicing. The candidate will work from the office during night shifts focusing on utilizing MS Excel for data management and analysis. Proficiency in English is essential for effective communication. Experience in contact center operations is a plus enhancing the ability to manage customer interactions efficiently.
Responsibilities
- Manage policy servicing tasks with precision and attention to detail ensuring all client requests are processed accurately.
- Utilize MS Excel to analyze and organize data contributing to efficient policy management and reporting.
- Communicate effectively in English to address client inquiries and provide clear concise information.
- Collaborate with team members to streamline processes and improve service delivery.
- Maintain up-to-date records of policy changes and client interactions in the system.
- Provide timely updates to clients regarding their policy status and any changes.
- Ensure compliance with company policies and industry regulations in all servicing activities.
- Identify opportunities for process improvements and suggest innovative solutions.
- Assist in training new team members on policy servicing procedures and best practices.
- Monitor and report on key performance indicators to support continuous improvement.
- Address and resolve client issues promptly ensuring high levels of customer satisfaction.
- Support the contact center team by leveraging domain skills to enhance service quality.
- Adapt to changing priorities and work effectively under pressure during night shifts.
Qualifications
- Demonstrate proficiency in MS Excel for data analysis and management.
- Exhibit strong communication skills in English both written and spoken.
- Possess a keen eye for detail and a commitment to accuracy in all tasks.
- Show experience or familiarity with contact center operations is advantageous.
- Display the ability to work independently and as part of a team.
- Demonstrate problem-solving skills and a proactive approach to challenges.
- Exhibit flexibility and adaptability in a dynamic work environment.
Certifications Required
- Microsoft Office Specialist: Excel Certification
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
