About the role
As an IT Field Service Technician, you will make an impact by supporting manufacturing and warehouse operations, ensuring shop floor systems remain reliable, secure, and efficient. This role blends hands-on support with continuous improvement, helping reduce downtime, strengthen standardization, and support technology integrations that directly impact production and user experience. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Manager.
In this role, you will:
• Provide advanced 3rd level technical support across end-user and manufacturing environments, exceeding SLA metrics and maintaining production continuity including after-hours support as needed.
• Troubleshoot and resolve complex issues across shop floor technologies including PLC-connected devices, handheld scanners, label/laser/multifunction printers, and workstations, performing root cause analysis to eliminate recurring incidents.
• Install, configure, and maintain hardware and software across network, server, and end-user systems in alignment with enterprise standards.
• Partner with cross-functional teams on project initiatives, M&A integrations, and system improvements while vetting shop floor processes for compliance with Networking and Security policies.
• Follow and promote ITIL practices across incident, problem, and change management, and contribute to continuous improvement efforts including standardization, security, and reliability.
• Support enterprise initiatives such as the Windows 11 migration and participate in the development of Field Services standards.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Farmington, CT.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
• 4+ years of experience supporting manufacturing, warehouse, or industrial environments with a strong understanding of shop floor IT systems including PLC-connected devices, handheld scanners, and label/laser/multifunction printers.
• High-level knowledge of Microsoft Windows 10/11, macOS, and Linux (Ubuntu), with proficiency across Microsoft 365, legacy Office Suites, and mobile platforms including iOS, Android, and Windows CE.
• Hands-on experience with PC hardware troubleshooting, serial-based technologies, and familiarity with network, server, telephony, and basic AV support.
• Strong root cause analysis skills with exposure to process improvement, security controls, and change management, combined with the ability to communicate complex technical issues clearly to non-technical stakeholders.
• Proven ability to multitask, prioritize, and operate independently in fast-paced cross-functional environments.
• Degree in Computer Science, Information Technology, or a related field
These will help you stand out:
• Network+ certification or equivalent, with experience in manufacturing system integrations, M&A environments, or large-scale OS migrations such as Windows 11.
• Knowledge of IT security standards specific to manufacturing environments and exposure to enterprise IT architecture and a broad range of business applications.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applications will be accepted until May 7, 2026
The annual salary for this position is between USD $60,500 - $71,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
·Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。