Required language: Native level Japanese and Conversational English
Work location: 100% onsite at client location
Week off: Saturday, Sunday & follow Japan public holidays
Job content
1. Technical Support and Troubleshooting
• Perform Level 2 troubleshooting, support, and incident management for user computers, mobile phones
(iPhone & iPad), accessories, and related technical infrastructure per the client's SLA.
• Provide technical support for desktop/laptop PCs, mobile phones, printers (SFP/MFP/Label Printer/Barcode
Scanners), monitors, server/network equipment, and other hardware in both office and manufacturing
environments.
• Reproduce, diagnose, and analyze problems reported by end-users and formulate solutions to resolve the
issues.
• Provide training and guidance to users to resolve technical difficulties and share operational tips for optimal
computer usage.
• Maintain a comprehensive log of problems and solutions for use by other Desktop Support personnel.
• Support incoming incidents and requests via phone, chat, email, or ticket submissions from end-users.
2. Collaboration and Ticket Management
• Coordinate with Level 1 Helpdesk engineers to ensure ticket resolutions within SLA timelines.
• Provide regular updates to the IT project team and client. Attend and present in meetings as required.
• Create and escalate tickets to relevant local and global teams as needed.
3. Hardware and Asset Management
• Manage IT hardware assets, including installation, relocation, upgrades, disposal, and removal of equipment.
• Update and maintain detailed information for each IT device in the client's hardware management web
application.
• Ensure safe storage, accurate labeling, and proper recording of IT equipment and devices.
• Coordinate hardware reception, storage, and delivery processes.
4. AV/Conference Room Support
• Operate and conduct weekly or biweekly testing of AV and integrated conference room systems.
• Perform routine diagnostics and troubleshooting for conference room equipment (projectors, microphones,
speakers, amplifiers, cameras, and displays).
• Conduct preventative maintenance to address issues or escalate to appropriate managers, vendors, or
manufacturers.
• Troubleshoot AV/UC issues during both emergency and non-critical situations.
• Assist with company meetings and events, ensuring AV systems and conferencing spaces are fully prepared and
functional.
5. Networking and System Support
• Perform basic configuration and commissioning of routers and switches.
• Conduct network cable testing, hardware reboots, inventory audits, and rack and stack operations.
• Provide "smart hands" support for the global network team, including configuration of network/analog
telephone/video conference/printer devices (pre-configuration, shipping, peripheral setup, and console
access).
• Perform physical racking, cabling, and decommissioning tasks if third-party vendors are unavailable.
6. Ad-hoc and Out-of-Hours Support
• Perform ad-hoc technical tasks, including working during holidays and outside regular business hours as
required.
• Be available for business trips to regional offices, satellite offices, and manufacturing plants as needed based
on business requirements.
Requirements:
• Deskside support - 5 years
• Meeting room support - 2 years
• Ticketing tool - 5 years
• Asset management – 5 years
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
