Required language: Native level Japanese and Conversational English
Work location: 100% onsite at client location
Week off: Saturday, Sunday & follow Japan public holidays
Job content
1. Technical Support and Troubleshooting
• Perform Level 2 troubleshooting, support, and incident management for user computers, mobile phones
(iPhone & iPad), accessories, and related technical infrastructure per the client's SLA.
• Provide technical support for desktop/laptop PCs, mobile phones, printers (SFP/MFP/Label Printer/Barcode
Scanners), monitors, server/network equipment, and other hardware in both office and manufacturing
environments.
• Reproduce, diagnose, and analyze problems reported by end-users and formulate solutions to resolve the
issues.
• Provide training and guidance to users to resolve technical difficulties and share operational tips for optimal
computer usage.
• Maintain a comprehensive log of problems and solutions for use by other Desktop Support personnel.
• Support incoming incidents and requests via phone, chat, email, or ticket submissions from end-users.
2. Collaboration and Ticket Management
• Coordinate with Level 1 Helpdesk engineers to ensure ticket resolutions within SLA timelines.
• Provide regular updates to the IT project team and client. Attend and present in meetings as required.
• Create and escalate tickets to relevant local and global teams as needed.
3. Hardware and Asset Management
• Manage IT hardware assets, including installation, relocation, upgrades, disposal, and removal of equipment.
• Update and maintain detailed information for each IT device in the client's hardware management web
application.
• Ensure safe storage, accurate labeling, and proper recording of IT equipment and devices.
• Coordinate hardware reception, storage, and delivery processes.
4. AV/Conference Room Support
• Operate and conduct weekly or biweekly testing of AV and integrated conference room systems.
• Perform routine diagnostics and troubleshooting for conference room equipment (projectors, microphones,
speakers, amplifiers, cameras, and displays).
• Conduct preventative maintenance to address issues or escalate to appropriate managers, vendors, or
manufacturers.
• Troubleshoot AV/UC issues during both emergency and non-critical situations.
• Assist with company meetings and events, ensuring AV systems and conferencing spaces are fully prepared and
functional.
5. Networking and System Support
• Perform basic configuration and commissioning of routers and switches.
• Conduct network cable testing, hardware reboots, inventory audits, and rack and stack operations.
• Provide "smart hands" support for the global network team, including configuration of network/analog
telephone/video conference/printer devices (pre-configuration, shipping, peripheral setup, and console
access).
• Perform physical racking, cabling, and decommissioning tasks if third-party vendors are unavailable.
6. Ad-hoc and Out-of-Hours Support
• Perform ad-hoc technical tasks, including working during holidays and outside regular business hours as
required.
• Be available for business trips to regional offices, satellite offices, and manufacturing plants as needed based
on business requirements.
Requirements:
• Deskside support - 5 years
• Meeting room support - 2 years
• Ticketing tool - 5 years
• Asset management – 5 years
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
