Required language: Native level Japanese and Conversational English
Work location: 100% onsite at client location
Week off: Saturday, Sunday & follow Japan public holidays
Job content
1. Technical Support and Troubleshooting
• Perform Level 2 troubleshooting, support, and incident management for user computers, mobile phones
(iPhone & iPad), accessories, and related technical infrastructure per the client's SLA.
• Provide technical support for desktop/laptop PCs, mobile phones, printers (SFP/MFP/Label Printer/Barcode
Scanners), monitors, server/network equipment, and other hardware in both office and manufacturing
environments.
• Reproduce, diagnose, and analyze problems reported by end-users and formulate solutions to resolve the
issues.
• Provide training and guidance to users to resolve technical difficulties and share operational tips for optimal
computer usage.
• Maintain a comprehensive log of problems and solutions for use by other Desktop Support personnel.
• Support incoming incidents and requests via phone, chat, email, or ticket submissions from end-users.
2. Collaboration and Ticket Management
• Coordinate with Level 1 Helpdesk engineers to ensure ticket resolutions within SLA timelines.
• Provide regular updates to the IT project team and client. Attend and present in meetings as required.
• Create and escalate tickets to relevant local and global teams as needed.
3. Hardware and Asset Management
• Manage IT hardware assets, including installation, relocation, upgrades, disposal, and removal of equipment.
• Update and maintain detailed information for each IT device in the client's hardware management web
application.
• Ensure safe storage, accurate labeling, and proper recording of IT equipment and devices.
• Coordinate hardware reception, storage, and delivery processes.
4. AV/Conference Room Support
• Operate and conduct weekly or biweekly testing of AV and integrated conference room systems.
• Perform routine diagnostics and troubleshooting for conference room equipment (projectors, microphones,
speakers, amplifiers, cameras, and displays).
• Conduct preventative maintenance to address issues or escalate to appropriate managers, vendors, or
manufacturers.
• Troubleshoot AV/UC issues during both emergency and non-critical situations.
• Assist with company meetings and events, ensuring AV systems and conferencing spaces are fully prepared and
functional.
5. Networking and System Support
• Perform basic configuration and commissioning of routers and switches.
• Conduct network cable testing, hardware reboots, inventory audits, and rack and stack operations.
• Provide "smart hands" support for the global network team, including configuration of network/analog
telephone/video conference/printer devices (pre-configuration, shipping, peripheral setup, and console
access).
• Perform physical racking, cabling, and decommissioning tasks if third-party vendors are unavailable.
6. Ad-hoc and Out-of-Hours Support
• Perform ad-hoc technical tasks, including working during holidays and outside regular business hours as
required.
• Be available for business trips to regional offices, satellite offices, and manufacturing plants as needed based
on business requirements.
Requirements:
• Deskside support - 5 years
• Meeting room support - 2 years
• Ticketing tool - 5 years
• Asset management – 5 years
Sobre nosotros:
Cognizant (NASDAQ: CTSH) es un arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
