About the Role
Cognizant is seeking an experienced E3PL Application Support professional to provide post-production support for E3PL warehouse management solutions. This role is responsible for ensuring timely issue resolution, maintaining SLA compliance, serving as the primary customer-facing support contact, and delivering end-to-end application support services. The ideal candidate will combine strong technical expertise with a customer-focused mindset to drive operational stability and continuous improvement.
Key Responsibilities
In this role, you will:
· Serve as the primary point of contact for customers, providing end-to-end application support and service delivery.
· Triage, troubleshoot, analyze, and resolve production issues while coordinating with internal teams and third-party software vendors as needed.
· Support change management activities, including impact analysis, testing, deployment validation, and lower-environment testing.
· Prioritize and manage multiple support requests and competing business priorities in a fast-paced environment.
· Lead and mentor a blended onsite and offshore support team, providing technical guidance, coaching, and knowledge transfer.
· Develop and maintain support documentation, including Standard Operating Procedures (SOPs), Knowledge Base articles, change specifications, and support runbooks.
Work Model
We strive to provide flexibility wherever possible. Based on business requirements, this position is remote within the United States.
Regardless of your work arrangement, Cognizant is committed to supporting a healthy work-life balance through our comprehensive wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements.
Required Qualifications
· 7+ years of hands-on experience supporting and implementing E3PL Warehouse Management Systems (WMS).
· Strong understanding of E3PL application architecture, configuration, and design principles.
· Experience with labels, reporting, databases, EDI transactions, and system integrations.
· Ability to review, analyze, and critique system designs and configurations for supportability and performance.
Preferred Qualifications
· Infios (E3PL) Certification.
· Experience leading onsite and offshore support teams.
· Knowledge of warehouse operations, supply chain processes, and logistics environments.
Why Join Cognizant
We're excited to meet people who share our passion for delivering exceptional client outcomes and driving operational excellence. If you meet most, but not all, of the qualifications, we encourage you to apply and tell us about your transferable skills and unique experiences.
Compensation and Benefits
Application Deadline: August 9, 2026
Salary Range: $100,000 – $115,000 annually, depending on experience, qualifications, and other relevant factors.
This position is also eligible for Cognizant's discretionary annual incentive program, subject to performance and applicable plan terms.
Benefits include:
· Medical, Dental, Vision, and Life Insurance
· Paid Time Off and Company Holidays
· 401(k) with Company Contributions
· Short-Term and Long-Term Disability Coverage
· Paid Parental Leave
· Employee Stock Purchase Plan
Additional Information
The salary, compensation, and benefits information listed is accurate as of the date of posting. Cognizant reserves the right to modify these offerings at any time, subject to applicable laws.
Please note: This role is not eligible for visa sponsorship or visa transfer now or in the future.
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コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
