About the Role
Cognizant is seeking an experienced E3PL Application Support professional to provide post-production support for E3PL warehouse management solutions. This role is responsible for ensuring timely issue resolution, maintaining SLA compliance, serving as the primary customer-facing support contact, and delivering end-to-end application support services. The ideal candidate will combine strong technical expertise with a customer-focused mindset to drive operational stability and continuous improvement.
Key Responsibilities
In this role, you will:
· Serve as the primary point of contact for customers, providing end-to-end application support and service delivery.
· Triage, troubleshoot, analyze, and resolve production issues while coordinating with internal teams and third-party software vendors as needed.
· Support change management activities, including impact analysis, testing, deployment validation, and lower-environment testing.
· Prioritize and manage multiple support requests and competing business priorities in a fast-paced environment.
· Lead and mentor a blended onsite and offshore support team, providing technical guidance, coaching, and knowledge transfer.
· Develop and maintain support documentation, including Standard Operating Procedures (SOPs), Knowledge Base articles, change specifications, and support runbooks.
Work Model
We strive to provide flexibility wherever possible. Based on business requirements, this position is remote within the United States.
Regardless of your work arrangement, Cognizant is committed to supporting a healthy work-life balance through our comprehensive wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements.
Required Qualifications
· 7+ years of hands-on experience supporting and implementing E3PL Warehouse Management Systems (WMS).
· Strong understanding of E3PL application architecture, configuration, and design principles.
· Experience with labels, reporting, databases, EDI transactions, and system integrations.
· Ability to review, analyze, and critique system designs and configurations for supportability and performance.
Preferred Qualifications
· Infios (E3PL) Certification.
· Experience leading onsite and offshore support teams.
· Knowledge of warehouse operations, supply chain processes, and logistics environments.
Why Join Cognizant
We're excited to meet people who share our passion for delivering exceptional client outcomes and driving operational excellence. If you meet most, but not all, of the qualifications, we encourage you to apply and tell us about your transferable skills and unique experiences.
Compensation and Benefits
Application Deadline: August 9, 2026
Salary Range: $100,000 – $115,000 annually, depending on experience, qualifications, and other relevant factors.
This position is also eligible for Cognizant's discretionary annual incentive program, subject to performance and applicable plan terms.
Benefits include:
· Medical, Dental, Vision, and Life Insurance
· Paid Time Off and Company Holidays
· 401(k) with Company Contributions
· Short-Term and Long-Term Disability Coverage
· Paid Parental Leave
· Employee Stock Purchase Plan
Additional Information
The salary, compensation, and benefits information listed is accurate as of the date of posting. Cognizant reserves the right to modify these offerings at any time, subject to applicable laws.
Please note: This role is not eligible for visa sponsorship or visa transfer now or in the future.
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À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
