Senior Business Process Consultant
About the role
As a Senior Business Process Consultant, you will make an impact by helping clients optimize business processes, improve operational efficiency, and accelerate transformation initiatives through industry best practices and ServiceNow solutions. You will be a valued member of the Services team and work collaboratively with clients, delivery teams, process owners, technical consultants, and business development stakeholders to deliver meaningful business outcomes.
In this role, you will:
- Lead process assessment, design, and optimization initiatives for clients across diverse industries.
- Gather, analyze, and document business and functional requirements to support solution design and implementation.
- Develop process maturity roadmaps and recommendations that drive operational excellence and continuous improvement.
- Facilitate workshops, stakeholder meetings, demos, and advisory sessions to align business objectives with ServiceNow capabilities.
- Support pre-sales activities by contributing to solution design, estimations, proposals, and client presentations.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants residing in Bogotá, Colombia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Bachelor's degree in Information Technology, Engineering, Computer Science, Business, or a related field.
- 5+ years of experience in business process analysis, process improvement, or process transformation initiatives.
- 3+ years of hands-on experience working with the ServiceNow platform.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Business Process for Implementation certification.
- ITIL v3 or ITIL 4 certification.
- Experience gathering requirements, leading stakeholder discussions, and translating business needs into actionable solutions.
- Strong understanding of process design, process governance, continuous improvement methodologies, and performance measurement.
- Excellent communication, facilitation, presentation, and client-facing consulting skills.
These will help you stand out
- CPDE (Certified Process Design Engineer) or equivalent certification.
- ServiceNow Certified Implementation Specialist (CIS) certifications.
- Six Sigma certification and experience with Lean process methodologies.
- Agile or Scrum experience.
- Change management expertise, including Prosci certification.
- TOGAF certification or enterprise architecture exposure.
- Experience creating process maps, wireframes, user journeys, and business process documentation using tools such as Visio.
- Strong data analysis and reporting capabilities using Microsoft Excel and other reporting solutions.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
