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Senior Business Process Consultant

00070132431


Senior Business Process Consultant

About the role

As a Senior Business Process Consultant, you will make an impact by helping clients optimize business processes, improve operational efficiency, and accelerate transformation initiatives through industry best practices and ServiceNow solutions. You will be a valued member of the Services team and work collaboratively with clients, delivery teams, process owners, technical consultants, and business development stakeholders to deliver meaningful business outcomes.

In this role, you will:

  • Lead process assessment, design, and optimization initiatives for clients across diverse industries.
  • Gather, analyze, and document business and functional requirements to support solution design and implementation.
  • Develop process maturity roadmaps and recommendations that drive operational excellence and continuous improvement.
  • Facilitate workshops, stakeholder meetings, demos, and advisory sessions to align business objectives with ServiceNow capabilities.
  • Support pre-sales activities by contributing to solution design, estimations, proposals, and client presentations.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants residing in Bogotá, Colombia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

  • Bachelor's degree in Information Technology, Engineering, Computer Science, Business, or a related field.
  • 5+ years of experience in business process analysis, process improvement, or process transformation initiatives.
  • 3+ years of hands-on experience working with the ServiceNow platform.
  • ServiceNow Certified System Administrator (CSA) certification.
  • ServiceNow Business Process for Implementation certification.
  • ITIL v3 or ITIL 4 certification.
  • Experience gathering requirements, leading stakeholder discussions, and translating business needs into actionable solutions.
  • Strong understanding of process design, process governance, continuous improvement methodologies, and performance measurement.
  • Excellent communication, facilitation, presentation, and client-facing consulting skills.

These will help you stand out

  • CPDE (Certified Process Design Engineer) or equivalent certification.
  • ServiceNow Certified Implementation Specialist (CIS) certifications.
  • Six Sigma certification and experience with Lean process methodologies.
  • Agile or Scrum experience.
  • Change management expertise, including Prosci certification.
  • TOGAF certification or enterprise architecture exposure.
  • Experience creating process maps, wireframes, user journeys, and business process documentation using tools such as Visio.
  • Strong data analysis and reporting capabilities using Microsoft Excel and other reporting solutions.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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I never expected my Cognizant career to include launching our first satellite office in a tier 2 city, but that's the kind of opportunity working here makes possible!
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