Senior Business Process Consultant
About the role
As a Senior Business Process Consultant, you will make an impact by helping clients optimize business processes, improve operational efficiency, and accelerate transformation initiatives through industry best practices and ServiceNow solutions. You will be a valued member of the Services team and work collaboratively with clients, delivery teams, process owners, technical consultants, and business development stakeholders to deliver meaningful business outcomes.
In this role, you will:
- Lead process assessment, design, and optimization initiatives for clients across diverse industries.
- Gather, analyze, and document business and functional requirements to support solution design and implementation.
- Develop process maturity roadmaps and recommendations that drive operational excellence and continuous improvement.
- Facilitate workshops, stakeholder meetings, demos, and advisory sessions to align business objectives with ServiceNow capabilities.
- Support pre-sales activities by contributing to solution design, estimations, proposals, and client presentations.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants residing in Bogotá, Colombia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Bachelor's degree in Information Technology, Engineering, Computer Science, Business, or a related field.
- 5+ years of experience in business process analysis, process improvement, or process transformation initiatives.
- 3+ years of hands-on experience working with the ServiceNow platform.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Business Process for Implementation certification.
- ITIL v3 or ITIL 4 certification.
- Experience gathering requirements, leading stakeholder discussions, and translating business needs into actionable solutions.
- Strong understanding of process design, process governance, continuous improvement methodologies, and performance measurement.
- Excellent communication, facilitation, presentation, and client-facing consulting skills.
These will help you stand out
- CPDE (Certified Process Design Engineer) or equivalent certification.
- ServiceNow Certified Implementation Specialist (CIS) certifications.
- Six Sigma certification and experience with Lean process methodologies.
- Agile or Scrum experience.
- Change management expertise, including Prosci certification.
- TOGAF certification or enterprise architecture exposure.
- Experience creating process maps, wireframes, user journeys, and business process documentation using tools such as Visio.
- Strong data analysis and reporting capabilities using Microsoft Excel and other reporting solutions.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
