Cognizant is seeking an IT Support Analyst to provide technical support and ensure the reliable operation of IT services for end users. This role is responsible for troubleshooting hardware, software, network, and Microsoft 365 issues while delivering excellent customer service. The ideal candidate will support endpoint devices, collaboration tools, and local IT infrastructure in a fast-paced enterprise environment.
Applicants must be authorized to work in the US. Cognizant will not offer visa sponsorship now or anytime in the future.
Key Responsibilities
- Provide Level 1 and Level 2 support for desktops, laptops, printers, mobile devices, and peripherals.
- Troubleshoot and resolve hardware, software, operating system, and application issues.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
- Assist with audio/video conferencing and collaboration technologies.
- Deploy, configure, and maintain desktops, laptops, and mobile devices.
- Perform device imaging, software installation, upgrades, and patch management.
- Utilize endpoint management tools such as Microsoft Intune and SCCM.
- Track IT assets and maintain accurate inventory records.
- Support network connectivity troubleshooting and local infrastructure activities.
- Collaborate with internal teams and external vendors to resolve technical issues.
- Create and maintain technical documentation and knowledge base articles.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
- 3 to 7 years of experience in IT Support, Service Desk, Desktop Support, or End User Computing (EUC).
- Experience supporting Windows 10/11 environments.
- Hands-on experience with Microsoft 365 administration and support.
- Knowledge of Active Directory, Group Policy, and endpoint management tools.
- Understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with IT Service Management (ITIL) practices.
Preferred Skills
- Hardware and software troubleshooting.
- Remote support tools and incident management systems.
- Printer and peripheral support.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Strong customer service orientation and ability to manage multiple priorities.
The salary range for this role is between $63000 and $73000 depending on skills and qualifications of the candidate. Applications will be accepted till 9/3/2026.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
