Cognizant is seeking an IT Support Analyst to provide technical support and ensure the reliable operation of IT services for end users. This role is responsible for troubleshooting hardware, software, network, and Microsoft 365 issues while delivering excellent customer service. The ideal candidate will support endpoint devices, collaboration tools, and local IT infrastructure in a fast-paced enterprise environment.
Applicants must be authorized to work in the US. Cognizant will not offer visa sponsorship now or anytime in the future.
Key Responsibilities
- Provide Level 1 and Level 2 support for desktops, laptops, printers, mobile devices, and peripherals.
- Troubleshoot and resolve hardware, software, operating system, and application issues.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
- Assist with audio/video conferencing and collaboration technologies.
- Deploy, configure, and maintain desktops, laptops, and mobile devices.
- Perform device imaging, software installation, upgrades, and patch management.
- Utilize endpoint management tools such as Microsoft Intune and SCCM.
- Track IT assets and maintain accurate inventory records.
- Support network connectivity troubleshooting and local infrastructure activities.
- Collaborate with internal teams and external vendors to resolve technical issues.
- Create and maintain technical documentation and knowledge base articles.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
- 3 to 7 years of experience in IT Support, Service Desk, Desktop Support, or End User Computing (EUC).
- Experience supporting Windows 10/11 environments.
- Hands-on experience with Microsoft 365 administration and support.
- Knowledge of Active Directory, Group Policy, and endpoint management tools.
- Understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with IT Service Management (ITIL) practices.
Preferred Skills
- Hardware and software troubleshooting.
- Remote support tools and incident management systems.
- Printer and peripheral support.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Strong customer service orientation and ability to manage multiple priorities.
The salary range for this role is between $63000 and $73000 depending on skills and qualifications of the candidate. Applications will be accepted till 9/3/2026.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
