As a QA Engineer you will make an impact by designing, developing, testing, and maintaining enterprise-grade applications that support contact center operations and customer engagement platforms. You will be a valued member of the delivery team, collaborating with business stakeholders, product owners, architects, QA teams, and operations teams to deliver scalable, secure, and high-performing customer service solutions.
In this role, you will:
- Design, develop, test, and maintain enterprise-grade applications using Java 7/8, Spring Framework, and Spring Boot, following Agile and industry-standard SDLC practices.
- Lead the development of scalable microservices, RESTful APIs, and backend services supporting contact center, IVR, customer interaction, routing, and agent desktop applications.
- Leverage Java 8 functional programming features including Lambda Expressions, Streams API, Functional Interfaces, and Collections Framework to build efficient and maintainable solutions.
- Analyze business and contact center requirements, prepare technical designs, and develop robust solutions that meet functional and non-functional requirements.
- Develop integrations between contact center platforms such as Amazon Connect, Avaya, NICE CXone, Genesys, and Cisco, with enterprise systems including CRM, authentication, reporting, ticketing, and workforce management applications.
- Support IVR enhancements, self-service applications, call routing workflows, customer authentication services, and CTI integrations.
- Conduct code reviews, enforce development standards, mentor team members, and provide technical leadership throughout the project lifecycle.
- Troubleshoot application, API, and contact center integration issues, perform root cause analysis, and implement permanent solutions.
- Ensure applications meet performance, scalability, security, and availability requirements for business-critical customer service operations.
- Collaborate with cross-functional teams to deliver high-quality solutions that meet business objectives.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Strong experience developing enterprise applications using Java 7/8, Spring Framework, and Spring Boot.
- Proven experience designing and developing microservices and RESTful APIs.
- Hands-on experience with Contact Center technologies, IVR platforms, CTI integrations, and customer interaction applications.
- Experience integrating contact center solutions with CRM, authentication, reporting, ticketing, and workforce management systems.
- Strong troubleshooting, root cause analysis, and problem-solving skills in complex enterprise environments.
- Experience working within Agile development methodologies and SDLC processes.
- Demonstrated ability to lead technical teams, mentor developers, and conduct code reviews.
These will help you stand out
- Experience working with Amazon Connect, Avaya, NICE CXone, Genesys, Cisco, or similar Contact Center platforms.
- Strong knowledge of Java 8 functional programming concepts including Lambda Expressions and Streams API.
- Experience supporting customer authentication services and self-service applications.
- Exposure to performance tuning, scalability optimization, and application security best practices.
- Experience collaborating with business stakeholders, architects, QA teams, and operations teams in large-scale enterprise environments.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Applications will be accepted until: 9/30/2026
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Salary and Other Compensation
The annual salary for this position is between $55,000pa - $71,000pa depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
