Agentic AI – Now Assist Lead
About the role
As an Agentic AI – Now Assist Lead, you will make an impact by leading Cognizant’s Agentic AI and Now Assist capability and bringing AI-powered triage, deflection, and orchestration to workflows across IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), and beyond. You will be a valued member of the Center of Excellence (CoE), working collaboratively with senior Capability Leaders as a technical peer and enablement partner across product lines.
In this role, you will:
· Lead complex Now Assist and AI Agent implementations, providing architecture-level support for agent orchestration failures, prompt and skill tuning, and downstream workflow integrations; serve as on-call technical escalation support when issues across other capability streams have an agentic AI root cause.
· Own the Agentic AI and Now Assist roadmap and the CoE’s AI-vector mapping for roadmap planning and request for proposal (RFP) discussions.
· Build reusable accelerators for ITSM and AI Agent triage and deflection in Q4 FY26, and for Now Assist and AI Agents agentic workflows in Q1 FY27.
· Lead RFP architecture where Agentic AI differentiates the solution, and establish responsible AI and AI governance delivery standards for the CoE.
· Partner with the Academy to co-deliver Agentic AI upskilling through dedicated cohorts and modules embedded in other capability streams’ training.
Your capacity will be split between billable delivery (at least 60%) and core CoE responsibilities (no more than 40%).
What you need to have to be considered
• A current Now Assist and/or AI Agents credential.
• Ability to work as a technical peer and enablement partner to senior Capability Leaders across product lines.
These will help you stand out
· Experience with Predictive Intelligence and/or Virtual Agent.
· Working knowledge of prompt engineering and AI governance practices.
Salary and other compensation
Applications will be accepted through November 30, 2026.
The annual salary for this position is $119,000–$139,500, depending on the successful candidate’s experience and other qualifications.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
