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Agentic AI – Now Assist Lead

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Agentic AI – Now Assist Lead

About the role

As an Agentic AI – Now Assist Lead, you will make an impact by leading Cognizant’s Agentic AI and Now Assist capability and bringing AI-powered triage, deflection, and orchestration to workflows across IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), and beyond. You will be a valued member of the Center of Excellence (CoE), working collaboratively with senior Capability Leaders as a technical peer and enablement partner across product lines.

In this role, you will:

· Lead complex Now Assist and AI Agent implementations, providing architecture-level support for agent orchestration failures, prompt and skill tuning, and downstream workflow integrations; serve as on-call technical escalation support when issues across other capability streams have an agentic AI root cause.

· Own the Agentic AI and Now Assist roadmap and the CoE’s AI-vector mapping for roadmap planning and request for proposal (RFP) discussions.

· Build reusable accelerators for ITSM and AI Agent triage and deflection in Q4 FY26, and for Now Assist and AI Agents agentic workflows in Q1 FY27.

· Lead RFP architecture where Agentic AI differentiates the solution, and establish responsible AI and AI governance delivery standards for the CoE.

· Partner with the Academy to co-deliver Agentic AI upskilling through dedicated cohorts and modules embedded in other capability streams’ training.

Your capacity will be split between billable delivery (at least 60%) and core CoE responsibilities (no more than 40%).

What you need to have to be considered

• A current Now Assist and/or AI Agents credential.

• Ability to work as a technical peer and enablement partner to senior Capability Leaders across product lines.

These will help you stand out

· Experience with Predictive Intelligence and/or Virtual Agent.

· Working knowledge of prompt engineering and AI governance practices.

Salary and other compensation

Applications will be accepted through November 30, 2026.

The annual salary for this position is $119,000–$139,500, depending on the successful candidate’s experience and other qualifications.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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