About the Role:
We are seeking a highly motivated and customer-centric Customer Success Manager to join our growing team. In this role, you will be responsible for building strong relationships with our clients, ensuring their success with our products/services, and driving long-term customer satisfaction and retention. You will act as a trusted advisor, proactively identifying customer needs, addressing challenges, and facilitating the adoption and optimization of our solutions.
Responsibilities:
- Develop and maintain strong, lasting relationships with a portfolio of assigned customers.
- Understand customer objectives and proactively identify opportunities to drive product/service adoption and value. -
- Conduct regular check-ins and business reviews with customers to assess satisfaction, identify challenges, and present solutions.
- Serve as the primary point of contact for customer inquiries, issues, and escalations, working cross-functionally to resolve them efficiently.
- Onboard new customers and ensure a smooth transition from sales to customer success.
- Monitor customer health and usage data to identify at-risk accounts and implement proactive retention strategies.
- Educate customers on new features, product updates, and best practices.
- Gather customer feedback and advocate for their needs internally to influence product development and service improvements.
- Identify opportunities for upselling and cross-selling our products/services to existing customers.
- Contribute to the development and improvement of customer success processes and resources.
- Track and report on key customer success metrics, including churn rate, retention rate, and customer satisfaction.
- Experience in working on digital marketing products like Google AdWords, DBM and Google Analytics (PPC ROI tracking) with knowledge of online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition)
Qualifications:
- Native or proficiency level of Spanish language, and professional working level of English
- Strong understanding of the digital marketing environment and, ideally experience with Demand Site Platforms and Programmatic Ads.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Proven experience in customer success, account management, or a client-facing role, preferably in a B2B SaaS or technology environment.
- Strong understanding of customer success principles and best practices.
- Excellent communication, interpersonal, and presentation skills.
- Ability to build rapport and trust with customers at all levels.
- Proactive and results-oriented with a strong problem-solving aptitude.
- Ability to manage multiple customer accounts and prioritize tasks effectively.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Experience with data analysis and reporting on customer metrics.
- A passion for helping customers achieve their goals and a commitment to delivering exceptional customer experiences
Our offer:
- Indefinite term contract: Start with a secure contract from day one, including full training.
- Relocation Support: For eligible candidates moving to Lisbon, we offer a relocation package.
- Career Growth: Ongoing training and development opportunities to help you grow professionally.
- Health & Life Insurance: Private health insurance for you and your close family (spouse + children), plus life insurance.
- Family Benefits: Nursery and student vouchers to support your children’s education.
- Wellbeing Support: Access to our Employee Assistance Program (EAP) offering help with health, finances, legal matters, and more.
- Fitness Perks: Discounted gym memberships across Portugal.
- Exclusive Discounts: Enjoy corporate deals with top brands like Pestana Hotels, Huawei, Apple, MEO, and more.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
