Spanish Customer Success Manager for Digital Marketing, Lisbon, Lisboa, Portugal

About the Role:

We are seeking a highly motivated and customer-centric Customer Success Manager to join our growing team. In this role, you will be responsible for building strong relationships with our clients, ensuring their success with our products/services, and driving long-term customer satisfaction and retention. You will act as a trusted advisor, proactively identifying customer needs, addressing challenges, and facilitating the adoption and optimization of our solutions.

Responsibilities:

Develop and maintain strong, lasting relationships with a portfolio of assigned customers.
Understand customer objectives and proactively identify opportunities to drive product/service adoption and value. -
Conduct regular check-ins and business reviews with customers to assess satisfaction, identify challenges, and present solutions.
Serve as the primary point of contact for customer inquiries, issues, and escalations, working cross-functionally to resolve them efficiently.
Onboard new customers and ensure a smooth transition from sales to customer success.
Monitor customer health and usage data to identify at-risk accounts and implement proactive retention strategies.
Educate customers on new features, product updates, and best practices.
Gather customer feedback and advocate for their needs internally to influence product development and service improvements.
Identify opportunities for upselling and cross-selling our products/services to existing customers.
Contribute to the development and improvement of customer success processes and resources.
Track and report on key customer success metrics, including churn rate, retention rate, and customer satisfaction.
Experience in working on digital marketing products like Google AdWords, DBM and Google Analytics (PPC ROI tracking) with knowledge of online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition)

Qualifications:

Native or proficiency level of Spanish language, and professional working level of English
Strong understanding of the digital marketing environment and, ideally experience with Demand Site Platforms and Programmatic Ads.
Bachelor's degree in Business, Marketing, Communications, or a related field.
Proven experience in customer success, account management, or a client-facing role, preferably in a B2B SaaS or technology environment.
Strong understanding of customer success principles and best practices.
Excellent communication, interpersonal, and presentation skills.
Ability to build rapport and trust with customers at all levels.
Proactive and results-oriented with a strong problem-solving aptitude.
Ability to manage multiple customer accounts and prioritize tasks effectively.
Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
Experience with data analysis and reporting on customer metrics.
A passion for helping customers achieve their goals and a commitment to delivering exceptional customer experiences

Our offer:

Indefinite term contract: Start with a secure contract from day one, including full training.
Relocation Support: For eligible candidates moving to Lisbon, we offer a relocation package.
Career Growth: Ongoing training and development opportunities to help you grow professionally.
Health & Life Insurance: Private health insurance for you and your close family (spouse + children), plus life insurance.
Family Benefits: Nursery and student vouchers to support your children’s education.
Wellbeing Support: Access to our Employee Assistance Program (EAP) offering help with health, finances, legal matters, and more.
Fitness Perks: Discounted gym memberships across Portugal.
Exclusive Discounts: Enjoy corporate deals with top brands like Pestana Hotels, Huawei, Apple, MEO, and more.

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.