About the Role
We are looking for an experienced, client-facing techno-functional professional to support the global build and regional rollout of a leading pharmaceutical client’s Veeva Vault CRM application. You will work closely with the Veeva Professional Services team and the client’s Product Leads to prioritize sprints and deliver the Core template along with customized applications. You will then help deploy it across markets and organizations in LATAM, EURAM, and APAC. As Application Delivery Manager, you will be a trusted day-to-day contact for client stakeholders, application squads, and market teams, helping ensure a smooth and aligned deployment.
Key Responsibilities
Client Engagement and Relationship Management
- Serve as a primary point of contact for client business and technology stakeholders, building trusted relationships and maintaining regular communication on progress, risks, and priorities.
- Understand client business needs and translate them into clear application and integration requirements.
- Present delivery updates, plans, and recommendations to client leadership and working teams with clarity and confidence.
- Manage client expectations on scope, timelines, and dependencies, and escalate risks early with proposed solutions.
Global Build and Delivery
- Drive the global build of the Vault CRM application in collaboration with the Veeva Professional Services team.
- Partner with the client’s Product Leads to prioritize sprints and manage delivery for the Core product and customized applications.
- Define and deploy the Vault CRM application to markets, tailored from the Core template for each region and subsequently for all Orgs across LATAM, EURAM, and APAC.
Stakeholder and Market Coordination
- Act as Application Delivery Manager and liaison across stakeholders, ensuring all stakeholders and systems are aligned on deployment.
- Serve as the regional point of contact for market needs related to the application and real-time integration patterns in Vault.
- Run market-facing discussions to gather feedback, identify localization requirements, and support the expansion of business presence.
Integration and Squad Coordination
- Work through challenges with upstream and downstream application squads across the application and integration tracks.
- Align with the Global E2E Lead and the Veeva team on the SIT and UAT plans and the final cutover strategy for the Vault application across Orgs.
Team Coordination and Go-Live Support
- Support and coordinate delivery teams, ensuring SIT and UAT activities are aligned and the application transitions seamlessly into production.
- Work with client users and market teams during UAT, cutover, and hypercare to ensure a smooth handover and user adoption.
Required Qualifications
- 10 to 12 years of techno-functional experience delivering CRM implementations on Veeva CRM / Vault CRM.
- Hands-on experience in configuration and customization.
- Proven experience on the Vault platform, including Vault PromoMats, Vault CRM, and Vault Clinical.
- Completion of at least two to three global implementations on Vault as a platform.
- Demonstrated experience in client-facing delivery roles, with strong stakeholder and expectation management skills.
- Strong experience coordinating across global and regional stakeholders, vendors, and delivery squads.
- Solid understanding of integration patterns (real-time, upstream, downstream) and of SIT, UAT, and cutover planning.
- Ability to work in Singapore.
Preferred Qualifications
- Experience with Events Management in Veeva CRM / Vault CRM.
- Experience delivering multi-region rollouts (LATAM, EURAM, APAC) with localization needs.
- Background in life sciences or pharmaceutical commercial operations.
- Experience working in a consulting or vendor environment serving enterprise clients.
Key Competencies
- Client relationship management and consultative communication
- Techno-functional expertise and sprint-based delivery management
- Stakeholder management and cross-functional collaboration
- Problem solving across complex integration landscapes
- Clear communication with both technical and business audiences, including senior stakeholders
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
