IT Operations Analyst – Warehouse Operations Bengaluru, India | Onsite | Full-time | 1+ Years Experience
About the Role
We are a leading global financial institution seeking a detail-oriented and operationally disciplined professional to join our IT Warehouse Operations team in Bengaluru. This role sits at the critical intersection of physical IT asset handling and system-of-record accuracy — ensuring that every hardware movement, from receipt to retirement, is executed flawlessly and reflected precisely in ServiceNow.
This is a hands-on, process-driven role that demands both operational rigour and a collaborative mindset, working across IT, logistics, and business support teams to meet defined service levels and business timelines.
What You Will Do
Warehouse & Inventory Management
- Receive, inspect, record, and store incoming IT equipment and accessories with accuracy and care
- Execute picking, packing, labelling, and dispatch of IT assets in line with approved procedures
- Perform barcode scanning, asset tagging, and reconciliation to ensure correct shipment and tracking
- Identify shortages, damages, or discrepancies and escalate to the reporting supervisor without delay
- Support laptop and desktop staging, imaging, and basic configuration in accordance with standard operating procedures
- Manage ordering and fulfilment of end-user devices including peripherals, monitors, printers, and accessories
- Operate manual and powered material-handling equipment such as pallet trucks
- Maintain cleanliness, hygiene, and safe storage conditions through routine housekeeping activities
ServiceNow Ticket Management
- Create, update, and close ServiceNow tickets related to warehouse operations, hardware fulfilment, asset movements, and disposition activities in line with defined workflows and SLAs
- Document ticket details accurately — including request scope, asset information, actions taken, and resolution notes — ensuring a complete and auditable trail
- Monitor assigned tickets regularly and provide timely status updates to stakeholders within defined turnaround times
- Ensure tickets are correctly categorised, prioritised, and routed per ServiceNow policies and SOPs
- Escalate stalled, incomplete, or high-risk tickets to supervisors or resolver groups in accordance with escalation guidelines
- Verify all mandatory fields, approvals, and attachments are complete prior to ticket closure
ServiceNow Asset Management
- Update and maintain accurate hardware asset records in ServiceNow — including state, sub-state, location, custody, and lifecycle status
- Ensure asset records are updated promptly following receipt, deployment, transfer, return, or retirement of IT equipment
- Associate asset records to the correct ServiceNow tickets to maintain full traceability between physical actions and system records
- Reconcile physical inventory against ServiceNow records and report discrepancies
- Support lifecycle events such as repair, redeployment, and disposal by updating records per documented processes
- Attach supporting documentation — shipment details, inventory lists, disposal confirmations — to relevant tickets or asset records as required
IT Operations & Service Support
- Provide operational support for IT hardware fulfilment and warehouse-related service requests
- Act as a coordination point for internal stakeholders on inventory status, order fulfilment, and exceptions
- Adhere to defined turnaround times and service level agreements consistently
- Support planned change activities to minimise operational and business impact
Compliance, Safety & Controls
- Comply with all workplace safety regulations and security controls
- Ensure proper handling, custody, and movement of IT assets to prevent loss or damage
- Follow established company policies, disaster recovery guidelines, and business continuity procedures
- Complete operational reports and documentation accurately and within required timelines
- Participate in process reviews and recommend improvements to enhance efficiency, accuracy, and control
Core Warehouse Functions
- Inbound Operations — Receiving, verification, asset tagging, ServiceNow asset record creation, and put-away of laptops, monitors, and peripherals to ensure inventory accuracy and traceability
- Device Preparation & Deployment — Imaging and configuration of laptops, desktops, and tablets aligned to deployment schedules and standardised builds
- Inventory Management & Compliance — Cycle counting, asset tracking across the four-year hardware lifecycle, and controlled ITAD / e-waste processing to meet audit and regulatory requirements
- Order Fulfilment — Picking, packing, and shipping of equipment to support new hires, refreshes, and break/fix demand, including ServiceNow Requested Item ticket fulfilment
- Returns & Quality Assurance — Receiving returned devices, testing, warranty handling, and routing assets back to inventory, redeployment, or disposition
What You Bring
- Diploma or Bachelor's Degree from a recognised institution (preferred)
- 1+ years of experience with the ServiceNow platform (ITSM, Service Catalog, Workflows)
- Prior experience in warehouse operations, logistics, inventory control, or IT asset handling
- Working knowledge of inventory and asset management systems and scanning tools
- Basic understanding of laptop and desktop imaging and staging activities
- Exposure to IT hardware — laptops, desktops, peripherals, networking equipment — is an advantage
- Strong attention to detail with the ability to perform repetitive operational tasks accurately
- Effective verbal and written communication skills
- Willingness to work rotational shifts, extended hours, or weekends based on business requirements
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
