Job Summary
Join our dynamic team as a Backoffice Helpdesk professional where you will play a crucial role in providing exceptional support to our clients in the hi-tech domain. With rotational shifts and a work-from-office model you will leverage your English speaking skills to ensure seamless communication and problem-solving. This position offers an opportunity to grow within the company while making a significant impact on customer satisfaction and operational efficiency.
Responsibilities
- Provide timely and accurate support to clients by addressing their queries and resolving issues related to hi-tech products and services.
- Collaborate with team members to ensure consistent and high-quality service delivery across all client interactions.
- Utilize your English speaking skills to communicate effectively with clients ensuring clarity and understanding in all exchanges.
- Maintain detailed records of client interactions solutions provided and any follow-up actions required to ensure comprehensive service documentation.
- Assist in the development and implementation of process improvements to enhance the efficiency and effectiveness of the helpdesk operations.
- Monitor and report on helpdesk performance metrics to identify trends and areas for improvement.
- Participate in training sessions to stay updated on the latest hi-tech products and services ensuring you can provide informed support to clients.
- Coordinate with other departments to ensure seamless service delivery and address any cross-functional issues that may arise.
- Provide feedback to management on client concerns and potential areas for service enhancement.
- Support the onboarding of new team members by sharing knowledge and best practices related to helpdesk operations.
- Ensure compliance with company policies and procedures in all client interactions and service delivery.
- Engage in proactive communication with clients to anticipate their needs and provide preemptive solutions.
- Contribute to the overall success of the company by ensuring high levels of client satisfaction and loyalty. Qualifications
- Demonstrate proficiency in English speaking to facilitate effective communication with clients.
- Possess a foundational understanding of hi-tech industry standards and practices.
- Exhibit strong problem-solving skills to address client issues efficiently.
- Show adaptability to work in rotational shifts and a dynamic office environment.
- Display excellent organizational skills to manage multiple client interactions and maintain detailed records.
- Have a keen interest in learning and staying updated on hi-tech products and services.
- Demonstrate the ability to collaborate effectively with team members and other departments.
- Maintain a client-focused approach to ensure high levels of satisfaction and service quality.
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。