Job Summary
Join our dynamic team as a Backoffice Helpdesk professional where you will play a crucial role in providing exceptional support to our clients in the hi-tech domain. With rotational shifts and a work-from-office model you will leverage your English speaking skills to ensure seamless communication and problem-solving. This position offers an opportunity to grow within the company while making a significant impact on customer satisfaction and operational efficiency.
Responsibilities
- Provide timely and accurate support to clients by addressing their queries and resolving issues related to hi-tech products and services.
- Collaborate with team members to ensure consistent and high-quality service delivery across all client interactions.
- Utilize your English speaking skills to communicate effectively with clients ensuring clarity and understanding in all exchanges.
- Maintain detailed records of client interactions solutions provided and any follow-up actions required to ensure comprehensive service documentation.
- Assist in the development and implementation of process improvements to enhance the efficiency and effectiveness of the helpdesk operations.
- Monitor and report on helpdesk performance metrics to identify trends and areas for improvement.
- Participate in training sessions to stay updated on the latest hi-tech products and services ensuring you can provide informed support to clients.
- Coordinate with other departments to ensure seamless service delivery and address any cross-functional issues that may arise.
- Provide feedback to management on client concerns and potential areas for service enhancement.
- Support the onboarding of new team members by sharing knowledge and best practices related to helpdesk operations.
- Ensure compliance with company policies and procedures in all client interactions and service delivery.
- Engage in proactive communication with clients to anticipate their needs and provide preemptive solutions.
- Contribute to the overall success of the company by ensuring high levels of client satisfaction and loyalty. Qualifications
- Demonstrate proficiency in English speaking to facilitate effective communication with clients.
- Possess a foundational understanding of hi-tech industry standards and practices.
- Exhibit strong problem-solving skills to address client issues efficiently.
- Show adaptability to work in rotational shifts and a dynamic office environment.
- Display excellent organizational skills to manage multiple client interactions and maintain detailed records.
- Have a keen interest in learning and staying updated on hi-tech products and services.
- Demonstrate the ability to collaborate effectively with team members and other departments.
- Maintain a client-focused approach to ensure high levels of satisfaction and service quality.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
