Job Summary
Junior Client Relationship Manager (Junior CRM)
Location: Singapore
Employment Type: Full-time
Role Overview
The Junior Client Relationship Manager (Junior CRM) supports senior Client Relationship Managers and Client Partners in managing client accounts, coordinating delivery activities, and ensuring smooth engagement between clients and internal teams. This role is ideal for early‑career professionals who are keen to build a career in client management, consulting, or account delivery within large enterprise and public-sector environments.
The Junior CRM will work closely with delivery teams, recruitment, finance, and clients to support commercial, operational, and relationship management activities.
Key Responsibilities
Client & Stakeholder Support
- Support senior CRM/Client Partner in day‑to‑day client engagement activities
- Act as a coordination point between clients and internal delivery teams
- Assist in organizing and preparing for client meetings, presentations, and reviews
- Track and follow up on client requests, actions, and deliverables
Account & Delivery Coordination
- Support ongoing projects by monitoring account activities and milestones
- Assist in tracking staffing needs, onboarding, and offboarding of project resources
- Coordinate with internal teams (Delivery, Recruitment, HR, Finance) to support account requirements
- Maintain accurate account information, documentation, and contact records
Commercial & Operational Support
- Support contract, Statement of Work (SOW), and Service Order (SO) administration
- Assist in tracking billing status, rate cards, and basic commercial metrics
- Help prepare basic reports on account performance, staffing status, and pipeline information
Internal & Administrative Activities
- Maintain internal trackers, dashboards, and documentation
- Support internal governance, compliance, and audit requirements where applicable
Ensure alignment with Cognizant processes, policies, and quality standards
Required Qualifications
Education
- Bachelor’s degree in Business, Management, Information Technology, Communications, or a related discipline
Experience
- 0–2 years of relevant experience in client support, account management, consulting, operations, or project coordination
- Fresh graduates with relevant internships or exposure to corporate / consulting environments will be considered
Skills & Competencies
- Good communication and interpersonal skills
- Strong coordination and organizational abilities
- Ability to work with multiple stakeholders across teams
- Basic understanding of professional services / consulting environments
- Comfortable working with spreadsheets, presentations, and documentation
- Attention to detail and willingness to learn
Preferred / Good-to-Have
- Exposure to public sector or enterprise clients
- Experience supporting project teams or account managers
- Familiarity with basic commercial concepts (billing, contracts, SOWs)
- Prior experience in IT services, consulting, or system integration firms
Who You Are
- Eager to learn and grow in a client‑facing role
- Proactive, reliable, and well‑organized
- Comfortable working in a fast‑paced, multi‑stakeholder environment
- Professional, mature, and client‑oriented in communication
#LI-CTSAPAC
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。