As a Technical Support Agent - Spanhish (Assistant) you will make an impact by Provide end-to-end (complete) support to clients, diagnosing and resolving technical problems and escalating complex cases to higher levels. You will be a valued member of the Multi Channel Helpdesk team and work collaboratively with manager.
In this role, you will:
Provide end-to-end support for customers and partners, adhering to global processes and guidelines;
Diagnose and resolve technical issues related to Google Ads campaigns, billing, and policy compliance;
Responsible for the accurate opening, documentation, and efficient escalation of complex cases;
Ensure strict compliance with SLAs (Service Level Agreements) and quality standards;
Attend and replicate mandatory training sessions.
What you need to have to be considered
Advanced/fluent Spanish required
Basic/Intermediate English (Required for internal tools and documentation). Intermediate or advanced English proficiency is a plus.
Proven experience in Customer Support or Technical Support, preferably B2B;
Practical or theoretical knowledge of Google Ads (account structure, campaigns, metrics);
Familiarity with Digital Marketing concepts (SEO, SEM, Funnel optimization);
Strong ability to multi-task and manage queues across all support channels (Chat, Email, and Phone);
Ability to accurately gather, document, and register customer information and technical details.
Work model: Hybrid
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2 days a week in a client or Cognizant office in São Paulo - SP. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
These will help you stand out
Advanced knowledge of Google products (GMB, Analytics, Waze Ads);
Familiarity with Programmatic Media concepts and bidding strategies;
Please, upload your resume in English.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
