As a Technical Support Agent - Spanhish (Assistant) you will make an impact by Provide end-to-end (complete) support to clients, diagnosing and resolving technical problems and escalating complex cases to higher levels. You will be a valued member of the Multi Channel Helpdesk team and work collaboratively with manager.
In this role, you will:
Provide end-to-end support for customers and partners, adhering to global processes and guidelines;
Diagnose and resolve technical issues related to Google Ads campaigns, billing, and policy compliance;
Responsible for the accurate opening, documentation, and efficient escalation of complex cases;
Ensure strict compliance with SLAs (Service Level Agreements) and quality standards;
Attend and replicate mandatory training sessions.
What you need to have to be considered
Advanced/fluent Spanish required
Basic/Intermediate English (Required for internal tools and documentation). Intermediate or advanced English proficiency is a plus.
Proven experience in Customer Support or Technical Support, preferably B2B;
Practical or theoretical knowledge of Google Ads (account structure, campaigns, metrics);
Familiarity with Digital Marketing concepts (SEO, SEM, Funnel optimization);
Strong ability to multi-task and manage queues across all support channels (Chat, Email, and Phone);
Ability to accurately gather, document, and register customer information and technical details.
Work model: Hybrid
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2 days a week in a client or Cognizant office in São Paulo - SP. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
These will help you stand out
Advanced knowledge of Google products (GMB, Analytics, Waze Ads);
Familiarity with Programmatic Media concepts and bidding strategies;
Please, upload your resume in English.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
