Job Summary
This role focuses on delivering exceptional customer service in the Workers Compensation - Claims domain. The candidate will handle claims processing ensure compliance and provide support to Spanish-speaking clients. The position offers a work-from-home model with rotational shifts requiring 3 to 4 years of relevant experience.
Responsibilities
- Handle claims processing efficiently ensuring accuracy and compliance with company policies and regulations.
- Provide exceptional customer service to clients addressing inquiries and resolving issues promptly.
- Communicate effectively with Spanish-speaking clients to understand their needs and provide tailored solutions.
- Collaborate with internal teams to ensure seamless claims management and customer satisfaction.
- Maintain detailed records of claims and interactions ensuring data integrity and confidentiality.
- Analyze claims data to identify trends and recommend process improvements.
- Ensure timely follow-ups and updates to clients regarding their claims status.
- Adhere to all regulatory requirements and company standards in the Workers Compensation
- Claims domain.
- Utilize customer service tools and systems to manage workflows and enhance efficiency.
- Provide insights and feedback to improve customer service strategies and processes.
- Stay updated on industry trends and best practices in Workers Compensation
- Claims.
- Demonstrate strong problem-solving skills to address complex claims scenarios effectively.
- Support team members and contribute to a collaborative work environment.
Qualifications
- Possess 3 to 4 years of experience in customer service with a focus on claims handling.
- Demonstrate expertise in the Workers Compensation
- Claims domain ensuring compliance and accuracy.
- Exhibit proficiency in Spanish including reading writing and speaking to communicate effectively with clients.
- Showcase strong analytical skills to identify trends and recommend improvements.
- Display excellent communication and interpersonal skills to build client trust and satisfaction.
- Utilize customer service tools and systems effectively to manage workflows.
- Maintain a high level of attention to detail and organizational skills for accurate record-keeping.
- Demonstrate adaptability to rotational shifts and a work-from-home model.
- Exhibit a proactive approach to problem-solving and decision-making.
- Stay committed to delivering high-quality service and achieving client satisfaction.
- Show a willingness to learn and stay updated on industry trends and best practices.
- Collaborate effectively with team members to foster a supportive work environment.
Certifications Required
Certified Customer Service Professional (CCSP) Workers Compensation Claims Certification
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。