Job Summary
We are seeking a skilled Multi Channel Helpdesk Specialist with 1 to 3 years of experience to join our team. The ideal candidate will be fluent in French and possess expertise in the ISV and Hi-Tech domains. This hybrid role requires excellent communication skills and the ability to provide exceptional customer support during day shifts. The candidate will play a crucial role in enhancing customer satisfaction and ensuring smooth operations
Responsibilities
Provide exceptional multi-channel support to customers ensuring timely and effective resolution of inquiries and issues. - Utilize expertise in ISV and Hi-Tech domains to address complex technical problems and offer tailored solutions. - Communicate fluently in French both verbally and in writing to assist French-speaking customers with their needs. - Collaborate with cross-functional teams to improve support processes and enhance customer experience. - Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality. - Analyze customer feedback to identify trends and recommend improvements to products and services. - Assist in the development and implementation of helpdesk policies and procedures to optimize efficiency. - Monitor and report on helpdesk performance metrics striving for continuous improvement. - Provide training and guidance to junior team members fostering a collaborative work environment. - Stay updated with the latest industry trends and technologies to better serve customers. - Ensure compliance with company policies and industry regulations in all customer interactions. - Contribute to the development of knowledge base articles and FAQs to empower customers with self-service options. - Support the companys mission by delivering high-quality service that enhances customer loyalty and satisfaction. Qualifications - - Demonstrate fluency in French with strong reading writing and speaking skills. - Possess a solid understanding of ISV and Hi-Tech domains with the ability to apply this knowledge effectively. - Exhibit excellent problem-solving skills and the ability to work independently in a hybrid work model. - Show proficiency in using helpdesk software and tools to manage customer inquiries efficiently. - Display strong interpersonal skills and the ability to communicate effectively with diverse teams and customers.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
